Jobs and Careers

Business Process Consultant / Systems Engineer - Senior II

Node.Digital

Dulles, Virginia, United States, United Statesfull_timeVerifiedPosted 21 Oct 2023

About the role

Business Process Consultant / Systems Engineer - Senior II

Location: Dulles, VA

Must be a US Citizen

Must have a Public Trust Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.

Node is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Responsibilities:

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes

Be a key member of an overall engagement team focused on delivering customer outcomes

Lead customer design workshops

Guiding customers in defining and refining business requirements for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them

Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations

Contribute towards continuous improvement of leading practices

Growing and mentoring other members of ServiceNow and the partner ecosystem

Requirements

Required Skills:

Must be a US Citizen

Must be able to obtain DHS program suitability prior to starting employment

Must be able to obtain a TS/SCI Clearance

6+ years of directly relevant experience

2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning

Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.

Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective

Excellent communication and presentation skills

Experience in analyzing and recommending ITSM strategies based on business priorities

Excellent interpersonal skills, customer-centric attitude, and experience working with diverse team

Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies

Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box

Strong documentation and technical writing experience.

Desired Skills:

Experience with Scaled Agile Framework (SAFe) knowledge and experience

Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:

Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree-level education.

Desired Certifications:

Agile software development methodology certification (e.g. SCRUM Master)

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include:

OUR CORE VALUES

Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is “~Simple*Secure*Speed~” in the delivery of innovative services and solutions

Benefits