Account Manager/Relationship Manager

The Account Manager/Relationship Manager is responsible for full account management for assigned client(s) and ensures proper administration of the clients’ needs and overall client satisfaction.

Responsibilities:

Management

• Manage complex business relationships with strategically important clients, including Fund Trustees, Attorneys and Consultants.
• Ensure high client satisfaction acting as a trusted resource for timely and accurate issue resolution, quarterly status meetings, attendance and participation at Trust meetings.
• Establishing and maintaining strong relationships and providing top quality service.

Skills/Abilities:

• Prior experience in Health and Welfare plan/Pension Benefit administration
• Prior experience working in a Union environment preferred.
• Solid expertise with PC skills including Microsoft Office Suite.
• Strong oral and written communication skills with the ability to draft reports, letters, and business correspondence.
• Ability to build strong relationships with Fund Trustees and Professionals.
• Strong Negotiation and Presentation skills with the ability to direct others.
• Ability to read, interpret, and adhere to Plan documents, company policies and procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong operational and organizational skills with the ability to follow-through on all tasks and assignments.
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines.

Employee Benefits Program

COMPANY PROVIDES:

• MEDICAL, DENTAL, VISION
• SHORT-TERM DISABILITY
• Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse.
• COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
• COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
• 401K Plan including company match up to 5%.
• COMPANY PAID additional pension plan entirely funded by the company.
• EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
• Annual, automatic pay increases.

Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations