Small Business Navigator

Posting Close Date: 

Applicants must submit their completed application by 05-06-2026 at 11:59 p.m. MST

Application and Special Instructions

The Small Business Navigator position is an at-will, appointed role that does not provide civil service rights.

As part of the application process, all applicants must submit a chronological resume and a cover letter at the time of application. Applications that do not include both documents by the recruitment closing date will be considered incomplete and will not receive further consideration for this recruitment.

Interview Information
Highest‑scoring applicants will be invited to a panel interview, to be held in person at City Hall during the week of May 18, 2026.

Recruiter Contact Information
If you have any questions, please contact Ankita Bhargava at LBS_HR@tucsonaz.gov.

ABOUT THIS JOB

Position Specific Summary

The Small Business Navigator at the City of Tucson’s City Manager’s Office is responsible for performing professional-level work planning, coordinating, implementing, and overseeing the City's economic initiatives, specifically those activities related to small business assistance and entrepreneurial support.

Work is performed under the supervision of the Project Manager. This position does not supervise.

Duties and Responsibilities

• Contributes to the implementation of the City’s business retention program involving meeting with local microenterprises and small business owners to assess and address problems and opportunities. Responds to and handles the business assistance line and 311 calls. Assists local business with connections to community resources and technical or financial assistance; offers bilingual support when necessary.

• Develops relationships with partner organizations in economic and workforce development to better connect local business to these resources. Creates strategies for more effective assistance and platforms to assist business. Reports out on metrics related to business assistance and program performance.

• Provides technical support to small business and entrepreneurs. Coordinates connections to provide enhanced services to the Hispanic community and minority businesses which may include specific support for legacy businesses in Tucson and start-ups.

• Contributes to programs to address redevelopment and revitalization of commercial areas throughout the City, specifically focused on predominantly Spanish-speaking corridors and neighborhoods.

• Analyzes data and makes specific recommendations regarding strategic planning and implementation.

• Prepares and maintains performance and statistical reports.

• Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment. Occasionally travels to off-site locations as needed.

Availability to work a flexible schedule, including evenings and weekends, as needed.

Availability to work a flexible schedule, including evenings and weekends, as needed.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: Bachelor's Degree
Work Experience: Three (3) years of relevant experience
License/Certifications: A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
Any combination of relevant education and experience may be substituted on a year-for-year basis. 

PREFERRED QUALIFICATIONS:
Degree from an accredited college or university with major coursework in Planning, Real Estate, Finance, Business, Marketing, Public Administration, or related field.
Experience in business finance and small business management.
Experience helping clients achieve strategic goals.
Experience analyzing financial statements, business trends, and projections.
Experience in small business management, finance, planning and analysis, and/or commercial lending.
Experience engaging one-on-one with clients and speaking to groups.
Proven ability to drive results through cooperation and collaboration, with minimal supervision and a strong focus on detail and accuracy.
Demonstrated capacity to work in an organized manner, both independently and in collaborative settings.
Experience establishing and maintaining professional relationships with external stakeholders and co-workers from diverse social and cultural backgrounds at all levels.
Bilingual English/Spanish
Ability to work with veterans.

POSI