Senior Specialist Support Officer

<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Capital on Tap 👋<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!&nbsp;</span></p></div><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">📈Check out the <a href="https://progression.capitalontap.com/content/departments/operations/specialistsupport/uk/index.html">development opportunities</a> in the Specialist Support team.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">📍 Manchester | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months)&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">⏰ Shifts - 37.5 hours per week Monday - Friday 9am - 6pm.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>About the Team</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">The Specialist Support Team is pivotal in delivering tailored support to customers in financial arrears who require additional care. We are looking for an experienced subject matter expert adverse in handling complex arrears cases, with the demonstrable ability to lead by example and actively support agents and their development.&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>What You’ll Be Doing&nbsp;</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">