Audio Visual Support Engineer 1, Technology Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are looking for an Audio Visual Technician, our ideal candidate will be a critical thinker and problem-solver with great attention to detail. They must be knowledgeable in AV technology fundamentals and have strong AV/IT troubleshooting skills. Excellent customer service, communication, and people skills are required.

Job Description

Core Responsibilities:

• Provide technical support for multimedia systems in conference rooms

• Provide advice on the most suitable multimedia choices for guests in conference rooms

• Work with Crestron, Logitech, Microsoft, and Cisco control panels and video conferencing systems

• Strong understanding and proven support of Microsoft Teams Rooms platform

• Setup and support Microsoft Teams, WebEx, Zoom and other collaboration meeting applications

• Install/configure software & hardware (video cables, wireless presentation systems, mgmt. suites, etc.)

• Perform troubleshooting and minor repairs of conference room equipment

• Respond to end user requests/issues and perform restorative actions to resolve problems

• Collaborate with other AV/IT professionals and vendors to maintain standards and functionality of meeting spaces

• Monitor AV systems and technology performance

• Provide ongoing communication and updates to AV/IT support staff and leadership on issues regarding conference room technology

• Properly escalates critical issues of system failures to the proper departments and leadership

• Utilize proactive monitoring tools to address issues as expediently as possible

• Troubleshoot issues and manage handoff to next level support when necessary

• Address user tickets sent to the AV operations team promptly according to our SLA guidelines.

Job Requirements:

• BS/BA in information technology or computer science is preferred

• 2+ years of experience in an AV related field preferred

• Working knowledge of AV/IT collaboration tools (Microsoft Teams, WebEx, Zoom, etc.)

• History of utilizing a ticketing system to facilitate user requests/issues

• Excellent communication and interpersonal skills with all levels of management (including executive level)

• Ability to troubleshoot audio and video conference calls

• Proven experience with AV end user support

• Ability to work in a fast-paced environment

• Experience in desktop support is appreciated

• Understanding of AV control systems (Crestron, Microsoft Teams rooms, Cisco, etc.)

• Ability to address end users' potential issues and assist in finding solutions that satisfy variable user needs.

• Excellent organizational and coordination abilities

• AVIXA CTS certification or equivalent preferred

• Regular, consistent and punctual attendance.

• Other duties and responsibilities as assigned

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Audio Visual Support, Information Technology (IT) Support, Microsoft Teams, Technical Support, Troubleshooting

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