Retail Operations Manager

Join the Sleep Fitness Movement

At Eight Sleep, we’re on a mission to fuel human potential through optimal sleep. As the world’s first sleep fitness company, we’re redefining what it means to be well-rested and building the most advanced hardware, software, and AI technology to make it possible. Our products power peak mental, physical, and emotional performance by transforming every night of sleep into a personalized, data-driven recovery experience.

We are trusted by high performers, professional athletes, and health-conscious consumers in over 30 countries worldwide. Recognized as one of Fast Company's Most Innovative Companies in 2019, 2022, and 2023, and twice named to TIME's “Best Inventions of the Year.” We operate like a high-performance team: fast, focused, and motivated by impact. We don’t just ship; we iterate, refine, and obsess over the details that help our members sleep better and wake up stronger.

Every role at Eight Sleep is a chance to create cutting-edge technology, collaborate with world-class talent, and help shape a future where sleep isn’t passive - it’s a powerful tool for living better. If you’re tired of the ordinary and driven to build at the edge of what’s possible, this is your moment. Join us and lead the movement that’s transforming how the world sleeps and what we’re all capable of when we wake up.

High Standards. No Apologies

We operate with intensity because our mission demands it. At Eight Sleep, we bring the same mindset as the world’s top performers: focused, relentless, and always pushing to be in the top 1% of our craft. Think Kobe Bryant’s mamba mentality, applied to bold ideas, next-gen tech, and flawless execution. This isn’t a 9-to-5. We’re a team that puts in the extra effort, not because it’s required, but because we care about the impact of our work. We’re here to build fast, push limits, and deliver without compromise. If you thrive under pressure and want to do the most meaningful work of your career, you’ll feel right at home. If you’re looking for something easier – this isn’t it.

The role

We’re opening our first Eight Sleep-branded retail locations across the U.S. — immersive, design-led spaces where customers can experience the future of sleep technology. To support this exciting expansion, we’re seeking a Retail Operations Manager to lead the operational excellence of our growing retail footprint.

This role will build and manage all operational processes that ensure a seamless, premium, and high-performance retail experience — from store setup and logistics to staff training and customer engagement systems. You’ll collaborate with cross-functional teams across Brand, Retail Experience, Finance, and Supply Chain to bring Eight Sleep’s brand to life in physical environments.

If you’re passionate about redefining retail through innovation, service, and experience, this is a unique opportunity to help build a category-defining brand from the ground up.

How you’ll contribute

• Retail Operations Leadership: Build and own all operational frameworks for Eight Sleep’s retail stores, ensuring consistent excellence across locations — from staffing and scheduling to inventory management and store performance tracking.

• Store Launch Execution: Partner with cross-functional teams to support new store openings — managing timelines, vendor coordination, merchandising setup, training programs, and operational readiness.

• Experience Consistency: Establish and maintain brand and service standards to deliver a seamless, elevated customer experience. Partner with Retail Experience and Brand teams to ensure every in-store interaction embodies Eight Sleep’s ethos.

• People & Performance Management: Support retail staff onboarding, training, and ongoing performance management to ensure stores operate at world-class standards.

• Inventory, Logistics & Systems: Oversee inventory flow, operational technology, and vendor relationships to ensure stores are fully stocked and efficient.

• Budget & Reporting: Manage store operational budgets and report on key performance metrics. Use data to optimize efficiency, reduce costs, and enhance the customer journey.

• Cross-Functional Collaboration: Serve as the operational hub between Marketing, Product, and CX — ensuring alignment across online and offline touchpoints to create a cohesive brand experience.

Note: Position is based 5 days per week at our NYC HQ in Flatiron, but regular travel to our retail stores will be expected.

What you need to succeed

• 4-6 years of experi