Field Technical Representative

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:  

The Field Technical Representative ensures proper application and installation of Tremco CPG products (including HercuWall) in accordance with all company and industry guidelines by providing on-site application, installation and problem resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES:   

• Provide independent support for primary territory product lines.  
• Recommend products and solutions outside of primary product lines with occasional direction.  
• Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues. 
• Provide site support by performing general and complex product applications/installations.  
• Perform substrate analysis using specialty equipment.  
• Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field.  
• Provide field support by collecting data for project or product specific testing and interpreting results.  
• Recommend application and installation policies within technical literature.  
• Coordinate 3rd party testing certification/approvals.  
• Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery.  
• Support qualified applicator program and/or authorized product installation program. 
• Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations. 
• Maintain records associated with job site visits and project completions. 
• Aids in new product review to ensure product feasibility and value engineering aspects. 
• Ensure customer satisfaction and works to resolve issues for optimal outcomes. 
• Provide feedback on customer recommendations and suggestions. 

EDUCATION:

• HS Diploma or GED required. Bachelor’s degree in science, Engineering, Construction, Business Administration, Operations Management, or similar preferred. 

EXPERIENCE:

• 4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience. 
• Hands-on experience with product application or installation. 
• Possess a general understanding of field-testing methods and techniques.  

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:. 

• Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures.  
• Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.  
• Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems.  
• Customer Service skills, including needs assessments and evaluation of customer satisfaction.  
• Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners. 
• High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope. 
• Strong problem-solving skills with the ability to manage multiple, simultaneous projects with competing priorities. 
• Proficient in Microsoft Office (Word, Excel, Outlook)  
• Ability to travel up to 50% within assigned region. Travel may be on short notice with overnight stays.  
• Suitable home office workspace to conduct work.  

BENEFITS AND COMPENSATION:

The salary range for applicants in this position is based on employee qualifications, business needs, and other considerations permitted by law. 

Tremco offers a variety of benefits to its