Assistant Property Manager II

Description

Non-Exempt

Compensation: $26.39 - $38.25/hour, depending on experience. 

Who We Are: Established in 1980 with a vision to create urban housing opportunities, Bellwether Housing has been a trailblazer in transforming lives. By breaking down housing barriers, we've empowered individuals and families, especially those from marginalized communities. As we continue to make a lasting impact, we're embarking on an ambitious mission to build and acquire 2,500 homes by 2025. This is your opportunity to be part of our dynamic team and help shape the future of affordable housing! 

Position Overview: The Assistant Property Manager II supports the Property Manager in the day-to-day management of the building including rent collection, marketing, leasing, resident relations, and maintenance of the property while also promoting a “sense of community” among residents with activities and services, working to solve problems and facilitate a responsible and positive community. This role requires collaboration, teamwork, flexibility, and a positive attitude while providing excellent customer service to our residents at The Rise.  

Work Schedule: Onsite, Tuesday – Saturday or Sunday – Thursday, 8:30 am – 5:00 pm. The final schedule is to be determined by the supervisor.  

Your Impact:  

• Provide professional, responsive, caring, and knowledgeable interaction with applicants and current residents.  
• Contribute to maintaining budgeted occupancy levels by contributing to all phases of the leasing process. Answer inquiry calls, conduct thorough pre-screening for eligibility, and determine units for which applicants qualify.  
• Contribute to maintaining regulatory requirements by contributing to all phases of the recertification process. Take leadership in issuing annual certifications and work with the rest of the property management team to ensure that these processes are completed according to Bellwether’s timelines.   
• Always seek to resolve complaints or client concerns, treating all parties in a respectful and helpful manner, regardless of their behavior.  
• Process knowledge of Bellwether policies, landlord/tenant law, fair housing laws, and property management software procedures.  
• Be approachable, pleasant, professional, and knowledgeable in all interactions with applicants and current residents.  
• Maintain confidentiality of applicant and tenant information.  
• Assist residents with SHA paperwork, reviewing for accuracy before submitting to SHA on their behalf.  
• Maintain accurate files and archiving of tenant files, including maintaining an accurate tenant contact list.  
• Create a sense of community among residents, coordinating and engaging in regular events.  
• Collaborating with the Resident Services staff, maintaining relationships with partnership agencies regarding set aside units, initiating contact on vacancies, assisting with the client application process, and communicating residency issues with current clients.  
• Collaborate with the Facilities Management to coordinate work orders, preventative maintenance, and unit turnover work.  
• Schedule application intake appointments for prospects. Assist applicants in accurately completing rental applications and supporting documentation.  
• Process application, verifying rental and criminal history, income qualifications, etc.  
• Coordinate with applicants regarding move-in date, time, and move-in costs.  
• Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software.   
• Set up SCL accounts and ensure welcome bags are in the unit.  
• Manage, maintain, and update the resident parking roster and contact information.  
• Maintain and order adequate office supplies, ensuring that storage rooms are kept organized and sufficiently stocked with necessary supplies.  
• Work collaboratively with supervisor, providing information and updates on challenges and seeking input and direction.  
• Attend staff, ad hoc, and all staff meetings as instructed.   
• Represent Bellwether as an ambassador to the communities and neighborhoods in which Bellwether is involved.  
• Work collaboratively in a diverse and inclusive work environment.  
• Other duties as assigned.  

Requirements

Who You Are:  

• High school diploma, GED, or equivalent education or experience preferred.   
• One year prior work exp