Claims Representative Sr - Commercial Liability

Sentry’s dedication to customers is embodied by our best associates. At Sentry, our associates take care of our customers with a passion for service and delivering business results. As one of the largest mutual insurance companies in the US, we’re completely focused on offering exceptional claims service to our policyholders. To help uphold our premier standards, we are currently recruiting for a Senior Claims Representative to work within our Commercial Liability unit.

What You’ll Do:

As a Senior Claims Representative with Sentry, you'll provide superior customer service by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages.  In addition, you’ll:

• Promptly investigate new commercial transportation claims

• Review coverage forms and contracts to interpret applicable coverage then communicate the analysis to our customers

• Evaluate the facts and develop and execute plans to resolve bodily injury and property damage claims

• Review medical documentation to determine the value of bodily injury claims

• Document all decisions, correspondence, reports, and discussions

• Negotiate the settlement of bodily injury and property damage claims with claimants and their legal counsel

• Pay claims within assigned authority limits

• Interpret coverage and communicate the analysis to our customers

• Present an overview of specific claims to customers and company associates

What it Takes:

• Bachelor’s degree or related experience

• 5+ years of bodily injury claims experience required; transportation experience preferred

• Knowledge of insurance policies and coverage, claim payment procedures, insurance regulations, and familiarity with medical and legal terminology is preferred

• Prior experience with large exposure catastrophic type injuries

• Background in handling a caseload of litigated files

• Analytical skills to review, exercise judgment, and evaluate claims to make sound decisions

• Ability to review and interpret complex and detailed documents

• Effective oral and written communication skills

• Ability to maintain confidential information

• Effective computer and math skills beneficial

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 

• Meal Subsidy available for associates who report to an office: Offices with a cafeteria, $5.00 daily stipend - Offices without a cafeteria, $15.00 weekly stipend

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry:

We take great pride in making Forbes’ list of America’s Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Hannah Krueger

Talent Acquisition Manager

Hannah.Krueger