Manager, Strategic Communications

Salary Range:  $102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
 

Job Summary

The Manager, Strategic Communications leads and implements L.A. Care’s strategic communication initiatives to ensure alignment with the organization’s strategic vision, business goals, and regulatory standards. This position oversees communications and public relations campaigns, media relations, executive messaging, internal communications, sponsorships, corporate events, issues management, and thought leadership efforts. This position plays a critical role in shaping L.A. Care’s reputation, supporting executive leadership with messaging and talking points, driving awareness of organizational priorities, and fostering meaningful connections with members, providers, employees, and community partners.

The Manager also supports communications for Community Resource Centers, ensuring localized outreach efforts are aligned with broader organizational strategies. This position is expected to maintain a strong presence in the community, representing L.A. Care at events, activations, and outreach initiatives. The Manager ensures alignment in messaging, coordination of on-the-ground engagement, and consistent support for local partnerships and member-facing activities. The Manager manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.

Participates and makes recommendation on the department's strategic planning and/or long-term decision-making.

Duties

Develop and implement strategic communications plans to support organizational goals, public health priorities, and community engagement. Provide leadership and strategic counsel to executive leadership on messaging, positioning, and public engagement. Ensure all communications meet regulatory guidelines. Stay ahead of industry trends, media landscapes, and stakeholder expectations.

Manage leadership strategy, including speaking engagements, authored content, executive visibility, and strategic positioning across industry forums and media platforms. Lead development of messaging frameworks, talking points, speeches, and executive communications. Oversee creation of content for internal and external audiences. Ensure consistent messaging across all channels.

Manage media relations strategy. Serve as a key point of contact for journalists and media outlets. Support crisis communications and public health emergency planning and execution, ensuring timely, accurate, and coordinated responses. Monitor public sentiment and manage reputation risks.

Oversee internal communications strategy to engage and inform employees across the organization. Oversee daily internal newsletter, intranet content, and employee-facing campaigns. Collaborate with key stakeholders to support organizational change, culture, and employee experience.

Manage sponsorship program strategy, partnerships, and performance tracking. Ensure events and sponsorships align with strategic vision, community priorities, and business objectives. Lead planning and execution of corporate events.

Support Community Resource Centers with localized messaging, media opportunities, and event communications. Collaborate with departments to amplify health initiatives and community programs. Foster authentic relationships with members, providers, and community partners through strategic communications. Represent L.A. Care on internal and external workgroups, coalitions, taskforces and initiatives that support L.A. Care’s program’s goals and objectives.

Monitor performance metrics across communication channels and translate insights into actionable improvements. Report on campaign impact, media coverage, audience engagement, and stakeholder feedback.

Manage staff, including, but not limited to monitoring of day-to-day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of sta