Senior Director, Payroll Operations and Services

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
***This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH. ***

The Senior Director of Customer Payroll & Financial Operations is a strategic and operational leader responsible for overseeing the end-to-end execution, compliance, and scalability of customer payroll and related financial operations. This role ensures operational excellence across payroll services, regulatory compliance, financial controls, and service delivery performance.    The Senior Director will lead the cross-functional payroll and financial operations teams, establish scalable processes to support growth, and ensure strict adherence to federal, state, and local regulatory requirements. This leader plays a critical role in keeping the company and its customers from compliance risk while driving operational efficiency and customer service quality.     This position requires deep expertise in payroll, payroll compliance, financial management, process optimization, team leadership, and the ability to partner effectively with Product, Sales, Customer Success, Legal, and Finance. 

How you'll add value:

• RESPONSIBILITIES 
• Operational Leadership 
• Oversee the delivery of payroll and financial operations, including payments, to ensure accuracy, timeliness, and client satisfaction. 
• Streamline processes to improve efficiency and service quality. 
• Leverage technology and automation to scale operations and enhance customer experiences. 
• Monitor and optimize KPIs to achieve and exceed operational goals. 
 
• Financial Oversight 
• Own fiduciary oversight of all payroll funds, ensuring proper segregation, secure movement, accurate funding, and daily reconciliations to protect client and company assets. 
• Ensure timely and compliant payroll tax filings and remittances across all federal, state, and local jurisdictions, including year-end reporting and regulatory documentation. 
• Establish and maintain strong internal controls, including segregation of duties, approval workflows, and reconciliation processes to safeguard financial integrity. 
• Oversee payroll-related financial reporting, ensuring accurate general ledger alignment, liability tracking, accrual validation, and audit readiness. 
• Lead regulatory response and issue resolution, serving as the executive escalation point for tax authority notices, compliance matters, and financial discrepancies. 
• Implement risk mitigation frameworks to prevent funding errors, compliance failures, and financial exposure, while ensuring operational scalability and audit compliance. 
 
• Compliance and Regulatory Management 
• Ensure full compliance with federal, state, and local regulations related to payroll, tax, and financial transactions, including IRS and Department of Labor requirements. 
• Lead internal and external audits, assessing and mitigating risks to maintain operational integrity. 
• Stay updated on regulatory changes and adjust policies and procedures accordingly. 
• Act as the primary liaison for audits and regulatory reviews. 
• Develop and deliver training programs to promote compliance awareness across the organization. 
 
• Strategic Planning and Growth 
• Collaborate with the executive team to define and execute strategic initiatives aligned with company objectives. 
• Identify market trends to enhance service offerings and expand the client base. 
• Drive initiatives focused on cost management, scalability, and profitability. 
 
• Client and Vendor Management 
• Build and maintain strong client relationships, ensuring transparency and compliance in service delivery. 
• Establish and manage vendor partnerships to enhance operational efficiency and meet regulatory standards. This includes financial institutions as well as technology providers. 
 
• Team Development 
• Lead and mentor a high-performing team, fostering a culture of accountability and continuous improvement. 
• Recruit, train, and develop talent to meet current and future business needs. 
• Promote collaboration across departments to drive innovation and operational excellence. 

What you'll need to be successful in this role: