Sr. Client Executive, HighQ

The Government HighQ team at Thomson Reuters is looking for an experienced, proactive, technology-forward legal professional to join our growing team as a Client Executive. Your primary accountability is to renew and grow the HighQ business within a portfolio of assigned accounts. The ideal candidate is one who gets up every morning knowing that their customers and coworkers rely on them to solve that day’s problems and takes pride in providing exceptional customer service. Apply today and join this high-paced environment, working with a team that has an entrepreneurial spirit and where all are dedicated to moving the business forward to better serve our government clients.

About the Role:

In this opportunity as a Client Executive, you will:

• Work cross-functionally with the sales and implementation teams as all work to deliver the solution to the customer.
• As sites are delivered, serve as the lead point of contact for account management matters, including providing customized end user training. Be able to explain how manual legal workflows now translate to HighQ and articulate the benefits of that change.
• Build and maintain strong, long-lasting client relationships; identify key stakeholders, advocates and influencers within an organization. Memorialize through relationship mapping and strategize accordingly.
• Be the primary contact for customers, including responding in a timely manner and working with urgency to solve problems.
• Conduct quarterly business reviews with customers and communicate opportunities, strengths, weakness and risk. Provide solutions for immediate next steps. This includes working with the sales team when identifying sales opportunities.
• Provide regular product updates as they are released, and stay proactive in communicating relevant insights.
• Identify and nurture relationships with the goal of creating advocates and references for HighQ.
• Present professionally both in person and virtually.
• Become a HighQ expert so that you can use the platform to make your own workflows more efficient, collaborate with the team, and create reports and dashboards for your assigned territory.

About You:

You're a fit for the role of Client Executive if you have:

• J.D. Preferred. Legal experience as an attorney or paralegal, legal engineer, or similar.
• Strong written and verbal communication skills. Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization.
• Experience driving adoption of collaboration, transaction management, project management and content management solutions.
• Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation.
• Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vi