Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's Midland organization, you will be based in office within the PNC footprint of Birmingham, Kansas City, Or Dallas.

As a Loan Support Analyst within PNC’s Commercial Mortgage Backed Securities (CMBS) Servicing team, you will perform liaison activities between Midland and its borrowers. Primary responsibilities include responding to borrower requests, maintaining borrower information files, monitoring Midland’s proprietary website, address incoming funds, collection activities, ACH setup and terminations, address upcoming maturities, and late charge waivers.
• Prior customer service experience preferred.
• Prior experience with Commercial Real Estate loan documents preferred.
• Successful candidates will have strong communication and time management skills, as well as the ability to multitask with high attention to detail.

Job Description

• Applies specialty product knowledge to close or administer risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements.
• Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to deal structures and/or regulatory compliance requirements.
• Ensures the appropriate materials and documentation are available to customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions.
• Reviews transactions and related documents, including collateral and construction requirements. Supports work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures.
• Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities. .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures