SWT - Guest Services Ambassador 18+

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:
As a Guest Services Ambassador you will:

• Interact with park guests, satisfied and dissatisfied, using conflict resolution skills when necessary.
• Process group reservations, education programs, global reservations, ticket upgrades, while accurately processing monetary transactions.
• Adhere to all cash handling policies and procedures to ensure accuracy and accountability
• Accommodate lost children and parents.
• Accept and log lost and found items.
• Remain stationed at assigned post until all guests have exited the park
• Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations.
• Provide excellent guest service to guests and ambassadors.
• Work as part of a team to increase productivity
• Maintain a professional appearance that meets SEA grooming standards.

What it takes to succeed:

• Must be at least 18 years of age.
• Preferred 6 months prior customer service experience. Ideal candidates will have prior experience as a SeaWorld or Aquatica Guest Relations Host/Hostess.
• Must possess excellent customer service skills, communication skills, and problem solving abilities.
• Must have familiarity with Microsoft Window’s operating system.
• Must be able to stand, walk and work for long periods of time in extreme weather conditions.
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Must be able to process monetary transactions and accurately use a register; cash handling experience a plus.
• Must be willing to work as part of a team.
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Must be willing to comply with all cash handling policies and procedures.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
   

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.