Operational Resilience Business Oversight Officer Vice President

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

What you’ll do:

• Provide strategic support in the formulation and implementation of operational risk management policies and procedures, prioritizing resilience and third-party risk management.
• Drive the identification, measurement, monitoring, and management of residual and emerging risks, ensuring consistent practices across the organization.
• Champion continuous improvement initiatives, incorporating lessons learned from resilience tests, simulations, and third-party risk analysis.
• Act as a liaison with internal and external stakeholders, fostering effective collaboration in risk management.
• Oversee and challenge key risk indicators and material operational risks, ensuring resilience and third-party risks stay within defined Risk Appetite parameters.
• Lead oversight reviews, addressing root causes of unintended losses and ensuring policy and regulatory compliance in resilience and third-party risk management.
• Assess the effectiveness of business and technology capabilities and controls across the organization, promoting the implementation of sound risk management processes.
• Develop, implement, and analyze reports to identify excessive risk areas, ensuring the effectiveness of risk mitigation efforts involving third parties.
• Facilitate the dissemination of operational risk management best practices, raising awareness of resilience and third risk-party among all staff.
• Assist risk management team leaders in staff development, fostering a high level of competence and morale in operational risk management.
• Support oversight activities of first Line of Defense entities that have responsibility for Business Disruption & Safety Risk; including Crisis Management, Continuity of Business processes, People and Premises safety risk, as well as the physical aspects of Climate Risk
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Creative thinker - Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to