Sr. Analyst, Commissions (Temporary - Project)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Two positions available: As a project staffed role, these positions are projected to end in March 2025.  The end date is subject to change at the company's sole discretion

Required skills and competencies for success in this role:

• Adaptability: Ability to adjust to new conditions and effectively handle change.
• Analytical Thinking: Proficiency in analyzing information and solving problems based on that information.
• Communication: Strong ability to convey information effectively and efficiently.
• Customer Service: Commitment to providing excellent service to customers.
• Data Analysis: Expertise in gathering, analyzing, and interpreting data.
• Detail-Oriented: Keen attention to detail and ensuring accuracy in work.
• Group Problem Solving: Ability to work collaboratively to solve problems.
• Researching: Proficiency in conducting thorough and effective research.
• Time Management: Effective management of time and meeting deadlines.
• Experience with Microsoft Excel: Advanced skills in utilizing Excel for data analysis, reporting, and other relevant tasks.

Compensation grade E2

Job Description Summary

Our team is a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong work ethic and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Senior Analyst, you'll process accurate and timely payments for commission or sales incentive programs for single or multiple lines of business and resolve complex/non-routine processing corrections. You will complete commission or sales incentive audits and interact with customers to analyze and resolve inquiries. We'll count on you to ensures adherence to regulatory and internal controls around the processing and payment of commissions.

Job Description

Key Responsibilities:

• Processes commission or sales incentive payments for single or multiple lines of business in accordance with provisions established in the commission/sales incentive plan.

• Develops expert knowledge in all lines of business, distributions, systems, processes, products and methods.

• Reviews and analyzes commission or sales incentive reports; processes corrections. May review and analyze daily commission and error reports for all product lines.

• Receives and responds to calls from the sales force regarding complex commission or sales incentive related processing problems. Maintains appropriate records of phone conversations. Serves as initial point of contact for advanced service issues.

• Interacts with customers to analyze and resolve non-routine/complex payment inquiries and disputes.

• Completes commission or sales incentive audits and communicates results to both internal and external customers.

• Monitors and clears commission and sales incentive suspense in a timely manner. Prepares monthly/quarterly commission and sales incentive payment summary reports and reconciliation for management. Researches and reconciles fund differences. Analyzes trends and consults with management about trends.

• Processes incoming manual commission statements if required. Resolves and reconciles individual transactions to the total of the statement and the cash receipt.

• Assists in processing complex back-dated producer account change requests for all product lines if needed.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager.

Typical Skills and Experiences:

Education: Undergraduate degree in business administration, accounting, fi