Account Specialist

Account Specialist – Commercial sales – ($23.58 - $25.00 per hour +on target commission) Hybrid/Remote Role

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About our Team:

Our Commercial Sales team is dynamic and collaborative, focused on driving business growth through advertising, reprints, special sales, and sponsored content, while providing exceptional client service. We thrive on innovation, teamwork, and a passion for excellence. We value diversity, creativity, and a proactive approach to sales and problem-solving, creating a supportive environment where everyone can excel and contribute to our shared success. Our commercial sales team sells and administers products, working closely with different departments to ensure smooth operations and deliver the best solutions to clients.

We frequently collaborate with: Editorial, Production, Rights and Permissions and Finance teams.

Could you be our new Account specialist Are you?

• Highly organized, collaborative, customer focused, and capable of prioritizing and managing multiple projects and external and internal stakeholders efficiently? 
• Do you enjoy working within and improving project workflows, planning, tracking and completing projects from start to completion. 
• Are you able to work within tight time pressure and meet deadlines? 
• Have you previously worked in an editorial/content production or sales administration environment?
• Are you eager to support and be integral to the success of a dynamic sales team?

Your new role:

As an Account specialist you will support the special sales team and customers during the sales process, ensuring the profitable growth of the Commercial Sales department. Account specialists focus is primarily on aftersales project support and converting leads into sales for special sales opportunities across assigned sales territories and special sales revenue streams.

The Account Specialist works with different teams to compile data accurately, helping sell and support special sales products. You can enhance sales process and productivity by delivering excellent customer service, implementing project plans, and supporting customers, colleagues, and stakeholders. You will actively monitor and track special sales projects from pre-production to completion, ensuring timely and accurate delivery using systems like MS Planner, SAGE Track, and SMART.

You will be responsible for achieving planned target revenue for your assigned territory through active and reactive selling of special sales products. You will resolve customer problems and recommend modifications to products or services. Additionally, you will undertake a range of sales and administrative duties focused on the delivery of special sales products, such as sponsored bulk subscriptions, podcasts, and microsites.

You'll handle special sales projects, working closely with suppliers, generating invoices and orders, and resolving invoicing and credit issues with the CRM manager. You will utilize Microsoft CRM for accurate order entry, invoicing, managing customer records, and providing sales or call reports.

The account specialist covers for special sales account managers and maintains a positive image with clients and suppliers, responding quickly to inquiries within SLAs.

SKILLS, QUALIFICATIONS & EXPERIENCE

• Experience of supporting a sales team/ organization and or experience of working with production of editorial content (within a publishing setting desirable)
• Able to demonstrate problem solving and conflict resolution skills
• Customer focused with a collaborative approach.
• Able to work independently and in a fast-changing environment
• Experience of project planning/ coordination
• Strong written, oral and presentation skills
• Demonstrates good organization and prioritization skills
• Ability to work within tight time pressures and consistently meet deadlines
• Working knowledge of content production systems, Office 365 Microsoft application such as Excel, Planner etc.

Pay Transparency & Benefits Package:

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. Sage is proud to be an equal opportunity workplace and is an affirmative action employer.

Compensation at Sage is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations.  Please note that the compensation details listed in U.S. rol