Trust Operations Specialist I

JOB SUMMARY: Trust Operations is responsible for the accounting functions undertaken by the Trust Department in its administration of trusts, agency accounts, estates, conservatorships, and IRAs. Trust Operations personnel work with the trust officers, trust assistants, and portfolio manager in the management of accounts. Trust Operations works in conjunction with an outside vendor to complete all essential functions for the department. The main job duties of the Trust Operations Specialist I involve posting and reviewing transactions on the trust accounting system for accurate tax reporting.

JOB SPECIFICATIONS:

• Education:       High School Graduate or equivalent
• Experience:     One year of background accounting or banking preferred

SKILL REQUIREMENTS:

The Trust Operations Specialist I should have a strong accounting background and a high level of problem solving and organizational skills. The specialist must provide good customer service and be able to communicate well. The Specialist must have the ability to understand basic tax and legal concepts. The position requires contact with others by telephone, email, and face-to-face communication.

ESSENTIAL FUNCTIONS:

• Balance money market and cash accounts daily
• Promptly communicate with trust administrative staff and portfolio manager
• Evaluate pending activity and calculate daily settlement with outside vendor
• Data entry and approval of accounts payable and accounts receivable transactions
• Review pending trades for cash availability and accuracy
• Review and process market value updates for unique assets
• Review, edit, and process fee transactions and respective GL transfers
• Set up, maintain, and charge off trust assets
• Other duties and special projects as assigned

WORK CONTEXT:  

The ability to concentrate and focus on essential functions in appropriate priority order is required. The position requires interaction with internal clients and co-workers in sometimes stressful circumstances necessitating patience, tact, and diplomacy. The Specialist I must be punctual, dependable, detail oriented and responsible for work outcomes and results. The position requires sitting for long periods and traveling to other departments and locations as needed. The Specialist I is required to complete assigned internal training courses with a passing percentage, participate in continuing education courses offered by the trust accounting system vendor, and other educational opportunities as they arise. The working environment requires appropriate professional demeanor and attire. Work is performed indoors in environmentally controlled conditions.

SKILLS:

• Demonstrated to be a self-motivated team player
• Demonstrated willingness to assume additional responsibilities as requested
• Demonstrated competency in Word, Excel, and Outlook
• Demonstrated ability to communicate orally in an effective manner
  • Demonstrated competency in providing exemplary internal/external customer service in a professional manner and with tact and diplomacy
    • Demonstrated to be detail oriented with good problem solving skills
    • Demonstrated competency in basic mathematical skills
    • Demonstrated ability to operate ten-key calculator or adding machine
    • Demonstrated ability to accurately type up to 30 words per minute
    • Demonstrated ability to use photocopying and scanning equipment
    • Demonstrated ability to lift up to 30 lbs. if necessary
      • Demonstrated ability to work with others in a cooperative manner that supports a team environment
        • Demonstrated ability to work hours as scheduled

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine.   Conduct yourself in a consistent, honest and compassionate manner at all times.
• Work Ethic.   Be willing to go the extra mile for the client, whether internal or external.
• Influence.   Be an active player in participating, building and contributing to service.
• Continuous Learning.   Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.