Summary
 

Provide prompt, accurate, thorough and courteous responses to all customer inquiries. Inquires may be non-routine and require deviation from standard screens, scripts, and procedures. Perform research as needed to resolve inquiries.

Description
 

Location: This is a full-time (40-hrs/week) Monday-Friday in a typical office environment. This role is located in Augusta, GA.

What you'll do

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

• Initiate or processes adjustments and performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds, researches and/or assists with priority inquiries and special projects as required by management.

• Provide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

• Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

• Assist with the training of new employees and cross training of coworkers.

To Qualify For This Position You'll Need:

• High School Diploma or equivalent

• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.

• Excellent verbal and written communication skills.

• Proficient spelling, punctuation, and grammar.

• Strong human relations and organizational skills.

• Ability to handle high stress situations.

• Good judgment.

• Ability to handle confidential or sensitive information with discretion.

• Ability to learn and operate multiple computer systems effectively and efficiently.

What We Can Do for You:

• 401(k) retirement savings plan with company match.

• Subsidized health plans and free vision coverage.

• Life insurance.

• Paid annual leave – the longer you work here, the more you earn.

• Nine paid holidays.

• On-site cafeterias and fitness centers in major locations.

• Wellness programs and healthy lifestyle premium discount.

• Tuition assistance.

• Service recognition.

• Incentive Plan.

• Merit Plan.

• Continuing education funds for additional certifications and certification renewal.

 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.