IT Head of Dynamics 365

Role Summary

The IT Head of Dynamics 365 is responsible for owning the ERP strategy, roadmap, and functional delivery for Microsoft Dynamics 365 Finance & Operations (F&O), with a strong focus on Manufacturing, Supply Chain, and Warehouse Management.
 
This role serves as the primary bridge between Business, IT, Compliance/CSV, Data & Analytics, and AMS partners, ensuring ERP capabilities are aligned with business priorities, regulatory requirements, and long-term enterprise strategy. The role includes hands-on configuration, governance of complex enhancements, and leadership of validated change delivery in a GxP-regulated environment.

Key Responsibilities

ERP Strategy & Roadmap

• Own and drive the D365 ERP Operations strategy and multi-year roadmap
 • Translate business objectives into prioritized ERP initiatives and enhancements
 • Partner with business and IT leaders to manage demand, enhancements, and technical debt

Functional Leadership & Delivery

• Act as IT owner for D365 F&O system
 • Lead requirements gathering, fit-gap analysis, and solution design
 • Configure D365 F&O for standard and moderately complex requirements
 • Govern functional design and prioritization of complex enhancements delivered by AMS partners

AMS & IT Partnership

• Serve as primary functional liaison to AMS partners
 • Review and approve functional designs and delivered solutions
 • Collaborate with internal IT on integrations, environments, security, and releases

GxP, Validation & Compliance

• Ensure all ERP changes follow formal GxP change control and validation processes
 • Support URS/FRS development, design reviews, and UAT activities
 • Partner with IT Compliance/CSV team to maintain validated environment 

Integration & Operational Technology

• Provide functional oversight for Bartender label printing solutions
 • Support handheld and mobile devices used in Warehouse Management operations
 • Coordinate integrations between D365 and external operational systems

Data, Analytics & AI Enablement

• Provide functional guidance to Data & Analytics teams to define business KPIs, metrics, and reporting requirements based on operational needs
 • Partner with business stakeholders to translate process and performance requirements into actionable Power BI dashboards and reports
 • Ensure KPI definitions and reports are aligned with standardized D365 processes and validated data sources
 • Serve as a functional advisor on Microsoft analytics and AI capabilities, providing recommendations on when Power BI reporting is the appropriate solution versus when Microsoft AI–based solutions are better suited
 • Collaborate with Data, IT, and Compliance teams to ensure analytics and AI solutions support GxP, data integrity, and audit readiness where applicable
 • Support roadmap planning for advanced analytics, insights, and AI-enabled capabilities tied to ERP data

Communication & Change Management (GxP Aligned)

• Act as primary communication point between Business, IT, Compliance/CSV, Data teams, and AMS partners
 • Ensure that GxP relevant changes follow formal change control with documented impact assessments
 • Establish and lead a Business Process Owner (BPO) / Subject Matter Expert (SME) community
 • Ensure training, SOPs, and work instructions are updated prior to validated releases

Team Management

• Manage IT team responsible for health of D365 system and the associated environment.

Required Qualifications

• Bachelor’s degree or equivalent experience
 • 8+ years ERP experience with strong Microsoft Dynamics 365 F&O expertise
 • Deep knowledge of Manufacturing and Supply Chain processes
 • Mandatory GxP / regulated manufacturing experience
 • Hands-on D365 configuration experience
 • Experience working with Power BI, business KPIs, and analytics use cases
 • Working knowledge of Microsoft AI capabilities relevant to ERP and analytics
 • Experience with Bartender and WMS handheld solutions
 • Proven experience managing AMS partners

 How to Apply: 

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