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Business Support Specialist II - Quality Assurance
First National Bank AlaskaUnited Statesfull_timeVerifiedPosted 24 Jun 2026
💰 $63,232/yr
About the role
Business Support Specialist II - Quality Assurance
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers.
Our FNBA Administrative and Business Support Specialists have the administrative experience and functional knowledge of the business unit to support the department in which they work and are key to the success of the unit.
Join the Fair Lending and Quality Assurance Team!
Do you enjoy solving puzzles, constant learning and helping everyone at First National Bank Alaska perform their job duties? Would you like an opportunity to enhance your skills in a high-value field and expand your knowledge of banking through cross training in multiple areas? If you answered yes to these questions, you might be the ideal candidate to join the Compliance Team in the Fair Lending & Quality Assurance Section. This team compiles and reviews information from across nearly every bank area for management and regulatory reporting under CRA and HMDA. This critical position researches ever-changing regulations, helps solve problems, ensures compliance and identifies areas where the bank can provide additional training or improve processes.
Salary: $63,232/year minimum. We have a competitive salary schedule based upon minimum experience to very experienced; job/salary offer would be commensurate with experience.
Schedule: Monday-Friday
GENERAL PURPOSE SUMMARY
Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, identifies and manages risk by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May supervise assigned delegates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommending new hires, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers.
Our FNBA Administrative and Business Support Specialists have the administrative experience and functional knowledge of the business unit to support the department in which they work and are key to the success of the unit.
Join the Fair Lending and Quality Assurance Team!
Do you enjoy solving puzzles, constant learning and helping everyone at First National Bank Alaska perform their job duties? Would you like an opportunity to enhance your skills in a high-value field and expand your knowledge of banking through cross training in multiple areas? If you answered yes to these questions, you might be the ideal candidate to join the Compliance Team in the Fair Lending & Quality Assurance Section. This team compiles and reviews information from across nearly every bank area for management and regulatory reporting under CRA and HMDA. This critical position researches ever-changing regulations, helps solve problems, ensures compliance and identifies areas where the bank can provide additional training or improve processes.
Salary: $63,232/year minimum. We have a competitive salary schedule based upon minimum experience to very experienced; job/salary offer would be commensurate with experience.
Schedule: Monday-Friday
GENERAL PURPOSE SUMMARY
Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, identifies and manages risk by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors.
- Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling.
- Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits.
- Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies and recommends automation and process changes to streamline workflows and to increase resource usage efficiency.
- Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures.
- Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations.
- Creates reports and presentations for all levels of management and may direct the work of others.
- Performs other work-related duties as assigned by branch manager.
- Stay up to date on relevant laws and regulations and complete all compliance training on time.
- Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job.
- Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
May supervise assigned delegates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommending new hires, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum:
Bachelor's degree in a business-related field and three years progressively responsible business operations experience; or five years progressively responsible business operations experience; or equivalent combination of education/training and experience.
Pref
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