Manager on Duty - Opening Shift

POSITION SUMMARY:

The Cause Driven Leader on Duty is responsible for the supervision and operation of the Member Services Desk & Welcome Center. This position is the point of contact for the branch during mornings, evenings and weekends. The Cause Driven Leader on Duty is entrusted to resolve issues in a timely and professional manner.

SALARY RANGE: $25.00/hour - $27.00/hour

REQUIRED SHIFT: 5:00am - 9:00am only

ESSENTIAL FUNCTIONS:

• Assists staff, members and participants with questions, concerns, etc.
• Resolves matter quickly and effectively.
• Manages emergencies for the branch when on duty.
• Provides branch tours for prospective members.
• Provides a high level of membership engagement to both current and potential members.
• Attend meetings, online webinars, and trainings.
• Performs other duties as assigned.

PHYSICAL DEMANDS:

Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation; Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull; Ability to lift and carry objects up to 20 pounds.

Qualifications

QUALIFICATIONS:

• 1 year customer service experience
• Certifications: CPR and First Aid, or be certified within 30 days of hire.
• Possess the physical ability to lead group activities.
• Bilingual preferred.
• Prior experience in hiring, training and supervising staff.
• Ability to multi-task, define and resolve issues, and make sound independent decisions.
• Possess excellent listening and communication skills.

 

YMCA COMPETENCIES (Leader):

Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

Engaging Community: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit.

Philanthropy: Secures resources and support to advance the Y's work.

Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.

Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgement.

Fiscal Management: Manages the Y's resources responsibly and sustains the Y's nonprofit business model.

Functional Expertise: Executes superior technical skills for the role.

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community.

Program/Project Management: Ensures program or project goals are met and intended impact occurs.

Developing Self & Others: Develops self and supports others (e.g.: staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.