Resident Monitor

THE SALVATION ARMY
JOB DESCRIPTION
Job Title: Employee Department 613 Location NSC Woman’s Shelter
Resident Monitor
Direct Reports FLSA Reports to: Hiring Manager Date
Non-Exempt
Job Summary:
Monitors the activity of residents on an assigned shift ensuring safety, security and compliance with house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order. Serves as an example of grace in relationship with and encouragement of each Emergency Refuge resident.
Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Completes all necessary intake paperwork and accurately keypunches the information into HMIS database system.
Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order.
Distributes towels, linens, and personal hygiene items; secures and provides clients access to medications as required.
Monitors the activities of the residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
Responds to emergencies in a calm manner and initiates appropriate corrective action in accordance with established policies and procedures, in an effort to instruct and develop and not in an effort to punish.
Opens and closes the house doors at designated hours of operation.
Assigns housekeeping and other tasks to residents; ensures that residents perform assigned house duties in the proper manner; ensures compliance with house rules. Addresses shortcomings in an effort to develop skill set, not in an effort to punish.
Conducts campus security checks as assigned, taking responsive action if required and logging details of completing the same bullet point notes of pertinent activity.
Conducts breath alcohol checks on all residents entering the shelter facility and thoroughly inspects all property being brought into the facility to ensure compliance with house rules.


Answers telephone and responds to questions regarding the housing operations.
Wakes up clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the housing facility by the designated time.
Issues meal tickets for residents of the emergency shelter.
Conducts oneself as a representative of The Salvation Army in the tone used, patience extended and encouragement offered to those we serve.
Other Responsibilities:
Collects and washes all dirty towels and sheets.
Cleans, sweeps, and mops the lobby, hall and office areas; empties trash cans and replaces trash liners.
Performs other related work as required.
Materials and Equipment:
Photocopy Machine Telephone Computer
Intercom System Surveillance System
Minimum Qualifications Required:
Education and Experience:
High school diploma or G.E.D.
and
one year experience performing security or social service work preferred,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications:
CPR and First Aid Certification.
Knowledge, Skills, and Abilities:
Knowledge of general office procedures and practices.
Knowledge of basic record keeping practices and procedures.


Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
Ability to work with the public encompassing all types of behaviors.
Ability to extend grace in the face of rebellion without becoming emotionally upset.
Ability to work independently and with limited supervision while staying within established policy and procedural boundaries.
Mental and Physical Abilities:
Ability to meet attendance requirements.
Ability to read, write and communicate the English language.
Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.
Limited amount of physical effort required associated with walking, standing, lifting