Sr. Relationship Manager, Global Family Office

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Title: Sr. Relationship Manager, GFO 

Job Description Summary: 

Responsible for acting as the technical/industry expert in managing complex wealth management relationships. Anticipates and identifies opportunities for expanding business relationships.  Acts as key consultant to senior client contacts assisting in policy or process redesign. 

Major Duties: 

• Acts as the technical/industry expert in managing the delivery of master trust and custody services, analyzing client needs, recommending improvements, and assessing the impact of any newly recommended or additional financial services.   

• Acts as key consultant to senior contacts, assisting in formulation of policy recommendations, redesign of processes, and creative problem solving.  

• Facilitates planning sessions to develop new solutions to client needs.  Anticipates or creates opportunities for enhancing client relationships through new products or services or increased consulting activities.  

• Manages complex master trust and custody client relationships.  

• Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.  

• Educates client on emerging issues, regulatory and tax changes, and the general financial environment. Translates the impact on client activities and how it relates to bank services.  

• Cross sells bank products/services and leads the development of new solutions to client needs.  Coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs.  

• Manages client profitability.  Understands competitive environment and anticipates and identifies opportunities, develops pricing strategies, and works with team to enhance profitability.  

• Recommends new services and products with an awareness of organizational implication of these decisions. 

Knowledge: 

• Knowledge of trust and asset services and business segment-specific issues usually acquired through work experience is required to manage complex client relationsh