Compensation: $20/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services. 

In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work is physical and performed in a variety of environments, including outdoor conditions and confined spaces. This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed). 

Core Responsibilities 

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes. 

• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment. 

• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs. 

• Verify service quality using required testing tools and make adjustments to deliver reliable performance. 

• Educate customers on products, services, equipment use, and setting appropriate expectations. 

• Accurately document completed work and update customer accounts using digital tools. 

• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly. 

• Operate ladders, hand tools, meters, and light power tools safely and correctly. 

• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required. 
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.

• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.<