Instructional Design and Content Management Lead

Start your next chapter at Revecore! For over 25 years, we've been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.  

Position Summary

The Instructional Design and Content Management Lead designs, develops, and governs scalable, high‑impact learning and knowledge solutions that accelerate team performance across the organization. This hybrid role blends creative instructional design with strategic content and platform management, ensuring that learning programs, knowledge assets, and system architecture all contribute to measurable business outcomes.

The role is responsible for developing engaging eLearning and blended learning, administering the organization's Learning Management System (LMS), and overseeing the Knowledge/Content Management System (KMS) to maintain a single, accurate source of truth for all training and reference materials.

 

Key Responsibilities

Instructional Design & Courseware Development

• Conduct learning needs assessments and define measurable objectives aligned to operational KPIs.
• Design and develop eLearning modules in Articulate Storyline 360and Rise 360, leveraging interactivity, scenarios, and simulations to drive engagement.
• Create blended and VILT curricula with corresponding facilitator guides, participant materials, and job aids.
• Apply adult learning theory, ADDIE/SAM frameworks, and performance consulting principles throughout design.
• Build assessments, knowledge checks, and evaluations tied to skill competency and performance outcomes.
• Ensure all learning products are accessible (WCAG 1 AA compliant) and optimized for mobile and desktop delivery.
• Maintain standardized design templates, storyboards, branding, and version control for all content.
• Use data, surveys, and performance feedback to inform continuous improvement cycles for existing learning assets.

LMS Administration

• Configure, manage, and optimize the organization's LMS(e.g., Skyprep, Cornerstone, Docebo, or comparable platform).
• Manage course catalogs, user groups, enrollments, certifications, and automated learning paths.
• Publish, QA, and troubleshoot SCORM/xAPI content to ensure flawless playback across devices and browsers.
• Support user management, SSO configuration, competency tracking, and compliance reporting.
• Partner with operational leads to align LMS reports and dashboards with key metrics such as time‑to‑proficiency, quality outcomes, and completion/adoption rates.
• Ensure up‑to‑date governance for content storage, release management, and platform versioning.

Knowledge / Content Management (KMS / CMS)

• Lead the design and administration of the organization's knowledge or content management system, ensuring clarity, consistency, and scalability.
• Define the information architecture, taxonomy, and metadata structure for easy navigation and findability.
• Establish authoring standards, content lifecycle policies, and approval workflows.
• Implement templates, version control, search optimization, and analytics to improve content discoverability and maintenance.
• Track usage metrics, zero‑result searches, and content health to guide content refresh cycles.
• Integrate the KMS/CMS with collaboration and learning platforms to create "learn‑in‑the‑flow"access for employees.
• Champion knowledge governance, ensuring alignment between the KMS, LMS, and frontline operational practices.

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