Customer Business Manager , Transport Refrigeration Controls

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this Role

Carrier Controls designs, develops, and manufacturers control solutions for the HVAC, refrigeration, and related markets globally. Carrier is seeking a Customer Business Manager to be based in Syracuse, NY.  The Customer Business Manager will manage a team and be responsible for

providing focused direction for customer support, new product introduction and organizational execution. The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Transport Refrigeration controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality and customer satisfaction.

Key Responsibilities

• Lead communication with all levels of customers to drive customer satisfaction.

• Work closely with operations to drive financial performance through operational excellence.

• Drive growth through NPD execution for Transport Refrigeration products.

Required Qualifications

• Bachelor’s Degree

• 4+ years of related experience in customer product support or new product introduction

Preferred Qualifications

• HVAC/Refrigeration Controls

• Master’s Degree

• Create and execution of product and business strategies

• Financial projections

• Customer communication, support and care

• Leadership effectiveness across departments and functions

• Project and program management

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