Retail Associate (Top of the Rock - Rockefeller Center)

#parttime #temporary

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM

Create Unforgettable Guest Experiences

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.

To support our peak season operations, we’re seeking engaging and customer-focused RETAIL ASSOCIATES who thrive in a dynamic, high-traffic environment and take pride in delivering exceptional service.

As a Retail Associate, you enhance the guest journey beyond the view — assisting with merchandise selection, maintaining visually compelling displays, and ensuring each transaction is seamless and professional. Your energy and attention to detail help transform a visit into a lasting memory through meaningful takeaways and branded experiences.

This seasonal opportunity offers valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

What You'll Do:

• Assist guests with merchandise selection and complete transactions accurately
• Support sales goals and KPIs by engaging guests and taking ownership of your performance
• Maintain attractive signage, displays, and seasonal merchandising
• Restock and organize inventory, ensuring a clean, professional sales floor
• Operate POS systems and troubleshoot minor issues
• Support inventory control and loss prevention initiatives
• Assist with special projects and additional duties as needed
• Work independently and collaboratively to deliver a top-tier guest experience

What You Bring:

• Friendly, approachable, and customer-service driven
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Effective communication and teamwork skills
• Prior retail or merchandising experience preferred

Qualifications:

• High School Diploma or equivalent
• 1–2 years of retail or customer-facing experience preferred
• Basic computer proficiency or ability to quickly learn POS systems
• Professional appearance and adherence to company standards
• Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons

Why This Role Matters

You are more than a Retail Associate — you are the face of Top of the Rock. Every interaction, every smile, and every thoughtful service moment contributes to creating lasting memories for visitors from around the world.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$18—$18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourci