Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative in Commercial Banking as part of the Wholesale Lending Operations / Commercial Banking Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support servicing commercial, construction loans and problem loans.

• Identify ways to improve loan processing within established procedures

• Perform routine administrative, transactional, operational, and customer support tasks

• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions

• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals

• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action

• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• ​Desired Qualifications:

• 6+ months of AFS experience

• CEO/Vantage experience

• Loan IQ experience

• Business and accounting skills 

• Analyze and interpret financial information

• Excellent verbal, written, and interpersonal communication skills

• Strong analytical skills with high attention to detail and accuracy

• Ability to accurately process high volumes of work within established deadlines

• Intermediate Microsoft Office skills

• Intermediate Microsoft Excel skills

• Ability to set priorities, plan and organize work

• Sound risk management mindset and good understanding of compliance

• Demonstrates/maintains professional conduct under all circumstances

• Ability to learn quickly 

• Highly motivated individual who is able to work independently and in a team environment

• Ability to recognize and escalate issues to management for any process breaches

• Ability to multitask to accomplish tasks and meet deadlines effectively

• Ability to work quickly & accurately while maintaining acceptable standards of workmanship

• Flexibility to stretch to accomplish projects timely

Job Expectations:

• Ability to work additional hours as needed

• Willingness to work on-site at stated location on the job opening

• This position is not eligible for Visa sponsorship

Posting Location:

• Chandler, AZ

Posting End Date: 

20 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well a