Director, USCM Fraud Monitoring Team

 

 

 

Requisition ID: 229443

 Salary Range: 147,600.00 - 256,275.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Director, USCM Fraud Monitoring Team

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in­ class service model, making it easy for clients to do business with us.

 

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

 

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

 

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. 

 

Purpose:
Leads and oversee the USCM Fraud Monitoring program in the U.S. and Canada, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. 

 

Accountabilities:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge 
  Provides overall leadership and performance management of the fraud monitoring and cash loss team operation. Accountable for overseeing the complex fraud detection/deterrence for the US Cash Management services across the H2H and Scotia Connect channel products:
• Deposit/Cheque fraud (e.g. kiting)
• Payments/Wire fraud
• Support and counsel US Cash Management business on customer onboarding process and fraud issues
• Represent Fraud on regulatory, audit and client related issues that are Fraud related.
• In conjunction with the VP and senior leadership team, responsible for the long-term strategic direction of the business line
• Takes a leadership role in pursuing strategies to improve client experience, reduce fraud losses, operational efficiencies and organizational effectiveness Partners with the senior leadership team to establish and maintain metrics for measuring, evaluating and benchmarking quality performance of fraud deterrence, customer satisfaction; Responsible for ensuring the achievement of customer and operational KPIs
• Responsible for achievement of business plan & Fraud Monitoring objectives as negotiated · Builds strategic relationships and key partnerships both internally and externally · Provide subject expertise and thought leadership from fraud perspective to support bank projects/initiatives
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impact to the US fraud monitoring team and recommend remedial actions
• Partner with key stakeholders (e.g. US Legal, US GTB Operations, Client Sales & Servicing team, etc.) to ensure effective resolution of client’s concerns and issues related to actions taken on their accounts
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
• Builds a