ERP Sr. Business Analyst - Workday/Supply Chain (Hybrid)

Overview

This specific ERP Sr. Business Analyst will be focused on our Workday project. An IT background and experience in Supply Chain Management (ePro, Inventory, Mobile, Reporting) is preferred.

 

This position is a hybrid role within the Greater Houston area.

 

At Houston Methodist, the ERP Senior Business Analyst is responsible for analysis, functional documentation, configuration, maintenance, testing, and support for complex PeopleSoft business applications through upgrades, new releases, and optimization implementations. This position utilizes critical thinking, attention to detail, and effective communication skills. The position works collaboratively with teams to consult with business area leads and analyze issues to generate solution recommendations. Acts in a lead role over assigned module and serves as liaison for business areas. The ERP Senior (Sr.) Business Analyst also acts as a project manager for multiple projects, and makes recommendations for assignments of more junior analysts. The ERP Sr. Business Analyst provides training and education to more junior analysts and business owners. Serves as a mentor to more junior analysts. The position utilizes subject matter expertise in PeopleSoft functional areas of HCM with experience in business, healthcare and technology projects. The incumbent actively supports, develops and advances the Methodist's PeopleSoft HCM application. The ERP Sr. Business Analyst facilitates requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements. Analyzes business operations and processes to understand strengths and weaknesses.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Takes a lead role in system implementations. Utilizes leadership and project managements skills to gather support from stakeholders to ensure project success.

• Provides feedback in interviewing process for potential team members.

• Provides training and mentoring for team members through formal and informal methods on new functionalities.

• Takes a lead role in triaging incidents and ensures issues are resolved by appropriate team members.

SERVICE ESSENTIAL FUNCTIONS

• Utilizes strong communication skills through active collaboration with the customers, proactive updates and alerts customers to potential issues.

• Partners with customers and team members to translate complex business requirements into viable solutions, identifying potential benefits, and re-engineering workflow processes to achieve anticipated benefits.

• Proactively seeks opportunities to increase customer satisfaction and deepen client relationships and effectively manages client expectations. Defines service level agreements. (SLAs)

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with the Project Management Office to support all p