Customer Service Representative - 2nd level (f/m/x) - remote

Do you want to use your passion and talent to make consumption more sustainable? 

We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.

Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by Kununu and secured the title of an ACM Preferred Employer (2023). 

For our international Customer Service Team we are looking for Customer Service Representatives with fluent English and German language skills.
Additional fluent language skills in Italian, Dutch, Portuguese, Swedish, Finnish, Danish and Czech are highly welcomed. 

​This role in part-time (min. 30h) is ideal as a job for those, who want to pursue a meaningful activity next to other commitments like university, parenting or just your favorite yoga class or art project - all positions are ​also available as a 100% remote option​ with flexible working hours. 
Of course, you are also very welcome to join us full-time: It's up to you! 

WHO YOU ARE

• You have excellent language skills and an ability to express yourself in a clear and understandable way
• You speak the above languages fluently (German and English is a must)
• You enjoy dealing with customers via e-mail or chat and if needed, on the phone
• You have experience in 2nd level customer service support 
• You are communicative and are able to deal with stressful situations in a friendly and calm way
• You find a solution for every problem and at the end of the day you are happy to have made many of our customers happy
• You love to work with great colleagues in a highly motivated team

WHAT YOU'LL DO

• You ensure a pleasant experience in case of questions or difficulties with the order (post-purchase)
• You solve problems of our customers and merchants to the greatest possible satisfaction
• You make sure that refurbed customers become the happiest customers
• You do all of this mostly via email, and sometimes via phone
• You take over different projects within the team

 

YOUR APPLICATION

The salary depends on the qualifications of the applicant. We like to pay good and fair salaries because our employees are the most important thing about our company and we want to show this financially.

For legal matters we state that the minimum wage for this position is 2200€ gross per month. However, depending on your qualification a higher salary is likely.

Are you interested? Apply now!

WHY YOU WILL ENJOY WORKING WITH US 

Our Culture and Values:

• Decisions should be made based on facts and not by hierarchy levels? We sure think so!
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
• You fail sometimes? Well, so do we! We’re all just human, let’s not cry about it but learn from our mistakes to improve in the future!
• No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

 

Personal & Professional Development:

• You can take unlimited number of trainings we are offering you through LinkedIn learning.
• Additionally, we are partnering with Likeminded, offering you private sessions with experts for your personal growth and mental health.

 

Flexibility:

• If you're passionate about work-life balance, you're in luck! We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too. And yes, there is free fruit, coffee & drinks in the office 😊
• We trust you to do the best job, so we don't care so much when you do it – you are