Lead Product Support Engineer

Who YOU are and what YOU can become: 

 As the Lead Product Support Engineer (PSE), you will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, to ensure customer operational success and maintain fleet reliability and product safety of flight.  You will have the opportunity to build and leverage multiple skill sets including technical support, troubleshooting, technical writing, and communication with customers and partners from around the world, as well as hardware ownership to support current and next generation products.

 

 

Who WE are and where WE are going:

At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day.  From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio.  We are looking for people with innovative ideas and the drive to help us grow into the future.

 

A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none.  At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise.

 

 

What YOU will do:

 

To provide technical support for the use, maintenance, and repair of advanced composites, metallic components and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills.  Key responsibilities of a Lead PSE include the following:

 

• Provide timely technical support for the repair, maintenance, and operation of our hardware to customers

• Identify, monitor and drive resolution of top in-service issues for assigned customers and/or hardware consistent with technical and business objectives of the nacelle project/program

• Participate in root cause and corrective action investigations for events occurring on fielded hardware in the fleet

• Deliver timely and accurate containment plans for in-service issues and work with the wider Product Engineering team to develop long-term design solutions

• Prepare presentations and conduct periodic reviews to communicate status of ongoing field technical issues and resolution plans for internal and external customers

• Provide closure to failure investigations and reporting to the customers and regulatory agencies, as needed

• Assist in establishing nacelle component reliability metrics and maintenance costs and support action plans to meet or exceed established goals

• Work with airlines, overhaul shops, and suppliers to gather data to reduce cost of ownership, identify repair opportunities and implement maintenance manual improvements

• Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customers

• Collaborate with Technical Publications team to ensure the accuracy and completeness of MRAS technical publications and instructions for continued airworthiness

• Participate as a presenter in technical, program, and customer reviews or conferences

• Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures

 

What YOU must bring to Succeed:

 

• The candidate must have a Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accre