Operational Risk and Controls Lead

Role OVO-View

Team: Customer Enablement

Salary banding:  £70,000 - £80,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Head of Outsourcing and Oversight 

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

Top 3 qualities for this role: Analytical, Engaging, Flexible

 

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

 

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

 

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

In Customer Enablement we ensure that our Operational teams have the tools and support required to deliver consistently high quality outcomes for our customers.

We’re encouraged to try new approaches, test, learn, and adapt quickly. We’re always searching for opportunities to deliver customer value in a constantly evolving market with Plan Zero at our core. 

We embrace challenges, continuously provide feedback and proactively seek opportunities to improve, innovate, and progress towards a zero-carbon future.  

 

This role in a nutshell:

Within OVO we operate a three lines of defense risk model, and as a member of the Operational Oversight leadership team, you’ll take overall responsibility for ensuring an effective first line of defense across Operations.

You will be responsible for working with key stakeholders and process owners across Operations ensuring that we identify, assess and manage risks in our day to day operations and put in place an effective control environment to mitigate these in line with our risk appetite.  You will lead the validation and evolution of our first line risk governance, supporting the wider leadership team to grow their understanding of risks and controls.  At a strategic level you will help us ensure that risk and control considerations are reflected in our strategy and our change agenda and that we have an appropriate risk awareness and culture across our business. This role is crucial in ensuring that the organisation delivers high-quality customer outcomes, maintaining compliance with industry regulations and minimizing operational risks.

You’ll work collaboratively across the business, building trusting relationships. You will thrive on high levels of accountability and aligned autonomy while navigating ambiguity.  You will be confident in senior-level forums, able to simplify complexity for easy consumption, and able to communicate across the entire organisational landscape at all stakeholder levels.

Working in the Customer Enablement team you will work across Operations to surface and connect overlapping risks.  You will serve as a critical friend to the process owners and policy makers; reviewing controls with a customer journey lens.  You will work closely with central functions of Risk, Compliance and Customer Experience to ensure that the controls framework is robust.  Your  role will identify opportunities for innovation and efficiency leveraging tech solutions to increase the quality of the controls.

 

Your key outcomes will be:

Strategy and Change

• Ensure Operations works within all regulatory and/or legal obligations.
• Support the development and delivery of operational strategies and change , ensuring risk and control environment needs are reflected.
• Collaborate with stakeholders across the business to deliver the service strategy, and support delivery of the wider business strategy.

• Work collaboratively across the business to ensure risks and positive customer outcomes are reflected in priorities.

Risk Management

• Work with stakeholders to implement robust frameworks to identify, assess, and monitor risks across Operations
• Ensure the quality and completeness of risks identified and support mitigation planning
• Ensure the sen