License Management Coordinator (2 years contract)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC is a global software company that delivers a technology platform and solutions to help companies design, manufacture, operate, and service things for a smart, connected world.

Since 1985, PTC has been enabling customers to stay one step ahead of the competition by combining our strategic vision with leading, field proven technology. PTC technology helps companies to quickly unlock the value now being created at the convergence of the physical and digital worlds through the IoT, AR, 3D Printing, Digital Twin, and Industries 4.0. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on this promise of physical digital convergence today and drive the future of innovation.

Global Business Systems – Order Fulfillment/License Management Coordinator

Your Impact

You will streamline the delivery of products and services to PTC’s customers by evolving order fulfillment and license management processes and systems.

Your Team

You will work as part of a team focused on framing and delivering order fulfillment and license management solutions. You will also have the opportunity to interact with business leaders, product managers, enterprise architects, and portfolio managers as new initiatives and capabilities are conceived of, researched, and broken into features for delivery.

Your Day-To-Day:

As part of this hybrid role that combines Scrum Master, Release Manager, and Business Analyst responsibilities, you will join a fast-paced enterprise environment focused on delivering innovative software solutions. This position is ideal for experienced professionals who thrive in Agile settings and are passionate about driving delivery excellence, coordinating releases, and shaping business requirements.

You will lead Agile ceremonies, manage release planning and execution, and collaborate with stakeholders to translate business needs into actionable solutions. You will participate in daily team cadences, gather requirements, and design solutions to augment and enhance order fulfillment and license management processes.

You will serve as a trusted partner and expert advisor to both business and delivery teams, playing an instrumental role in delivering innovative, value-rich solutions to internal and external customers. This role is critical to ensuring timely, high-quality product delivery aligned with strategic goals.

Responsibilities:

• Define order fulfillment and licensing requirements related to PTC product offerings:
  • Product/part configuration
  • Scenarios related to fulfillment of new orders, renewals, cancellations, and amendments
  • Fulfillment notifications and revenue recognition events
  • Asset and install base management
• Define and document repeatable process flow for new product introduction related to order fulfillment and licensing. Implement templates and tools to streamline process
• Translate functional and business requirements into clear and actional designs
• Demo capabilities and features to team and business stakeholders
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Plan, schedule, and coordinate software releases across multiple teams and environments
• Maintain End-to-End Transaction Knowledge to support team operations and documentation
• Collaborate with development, QA, and operations teams to ensure readiness for release
• Maintain visibility into release status and provide regular updates to leadership
• Analyze operations and customer experience and recommend improvements to streamline order fulfillment processes

Skills and knowledge:

• Strong understanding of Agile methodologies (Scrum, SAFe, etc.)
• Experience with release management tools and CI/CD pipelines
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities and work under tight deadlines
• Strong understa