Sales and Customer Service B2B Specialist

Position overview

 

Business: Nespresso 

Contract: Temporary contract from 1st April until end of June 

Start Date: 1st April 

 

Position summary

 

Guide B2B customers from our different strategic segments throughout their lifecycle, understand their specific needs and create sales possibilities. With your functional, service and sales expertise, you act as the customer's privileged point of contact for Nespresso assistance. You create a nice partnership with them and become their trusted business partner.

 

A day in the life of a Sales and Customer Service B2B Specialist:

 

• provide impact-packed information and tailor-made advice on products and services;
• analyze and understand customer history and activity, proactively identify needs;
• expectations and sales opportunities;
• provide back-office support to the B2B commercial team in the management of contract and customer data;
• understand and resolve customer requests through each contact point.

 

As Sales and Customer Service B2B Specialist you are part of the CRC of Nespresso BELUX.

 

What will make you successful

 

• preferably experience in sales and customer service;
• well-spoken, bilingual (Dutch and French) is a plus, good understanding of English;
• preferably higher education or a Bachelor degree;
• autonomous, structured and result-oriented with a strong sense of ownership;
• creative, open-minded and solution focused.

 

What we offer

• a fulltime position (38 hours a week); 

• excellent terms of employment, with elements such as a 13th month, net expenses, 25 holidays and many other extra’s; 

• an excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues; 

• opportunity to commit to one of Nestlé's social causes during working hours; 

• Together@Nestlé organizes activities, including (networking) events, drinks, sports events, inspiring knowledge sessions and a winter sports trip; 

• savings thanks to great discounts at various (online) shops; 

• transportation costs allowance for private car, bike and public transport 

• and of course, you can bring your dog to the office! 

 

Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all! 

 

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers