Customer Service Representative

Noah's Ark Companion Animal Hospital in Franklin, NC is actively seeking a friendly and compassionate full-time Customer Service Rep.  Veterinary experience is a plus. Do you have strong time management skills and get energized in a fast pace environment? Do you work well under pressure and multi-task efficiently? If so, we want you as our newest Customer Service Rep!

CSR positions earn competitive pay commensurate with experience. We provide a generous benefits package including health insurance, retirement plan, uniform allowance, paid time off and continuing education. 

ABOUT NOAH'S ARK COMPANION ANIMAL HOSPITAL

Noah's Ark was founded in 2004 when Dr. Todd and his family moved to the beautiful Smoky Mountains of Franklin, just one hour west of Asheville, NC. Dr. Todd's willingness to support raw and home-cooked diets, use alternative therapies like acupuncture, minimize exposure to chemicals, prudently vaccinate, and explain things in a very easy-to-understand manner are a few reasons that the company has such dedicated customers.

A DAY IN THE LIFE OF A VETERINARY CUSTOMER SERVICE REP

As a customer service representative at Noah's Ark, you have a critical role, acting as a gatekeeper to coordinate care for patients who need immediate medical assistance. Attention to details is critical and your decisions can have life and death impacts on our patients. Our office receives hundreds of calls, text messages and emails daily from clients seeking veterinary services, advice, training, doggie daycare, or help with animal welfare issues. You also carefully review medical records, make appointments, educate clients about pet health, and collect payments for products and services. You collaborate with other team members to communicate and follow up with clients in a timely and professional manner. 

The Noah's Ark reception area often feels like the original Ark... you may need to step over pets to get across the office! You'll also need to move quickly from area to area, and occasionally clean up accidents. Your ability to empathize helps you care for people and pets in a way that effectively represents Noah's Ark culture of excellent customer service and leaves you feeling happy and fulfilled at the end of each day.

CUSTOMER SERVICE REP WORK SCHEDULE

This CSR position offers stable, full-time work. You'll be scheduled to work Monday-Friday and an occasional Saturday. When we're fully staffed, the schedule is often four days per week.

ARE YOU READY TO JOIN OUR TEAM?

If you feel you'll be perfect as our Veterinary Customer Service Rep, apply now using our initial 3-minute, mobile-friendly application.

Requirements

VETERINARY CSR QUALIFICATIONS

• Strong computer skills and ability to type 40+ wpm
• Excellent oral and written communication skills
• Physical ability to perform the requirements of the position

Prior CSR experience handling high-call volume is a plus! Are you great at multi-tasking? Do you enjoy working in a busy and sometimes unpredictable environment? Are you willing to grow and learn new things? Do you love to provide extraordinary customer service? Do you take pride in working for an organization with a reputation for excellence? If yes, we want you as our newest Customer Service Rep!

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•    Comprehensive medical, dental, and vision insurance
•    401(k) matching
•    Generous holidays and paid time off
•    Career development programs
•    Robust health and wellness initiatives
•    Employee referral bonus programs and much more!

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.