Program Assistant- Project Based

Expected Hourly Pay Rate:

$20.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

Essential Duties and Responsibilities

Within the team structure, provide administrative support services to CCFA teams in compliance with regulations for subsidized childcare programs, which include the following responsibilities:

Clerical and General Assistance: 55%

• Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list
• As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance. Develop and maintain accurate, legible and complete written records of families’ program activity.
• Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and CCRC policies

Customer Service: 45%

• Provide high-quality customer service internally to team members and externally to clients, families, and providers. Answer telephones, assist or transfer callers as expected, follow-up as needed. Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.

• Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.  
• Conduct face-to-face or virtual meetings, orientations, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case and complete/ review family needs assessment inclusive of developmental screenings as needed

Non-Essential Duties and Responsibilities

These duties include tasks that are required, but currently comprise of less than 5% of the daily workflow for this job:

• Provide training, guidance, and direction to newly hired program staff as directed.
• Participate in departmental, agency, and professional meetings/workgroups as assigned.
• Attend team meetings to ensure coordination of services and support for program families as needed.
• All other duties that may be required, as part of the essential functions of the job, as assigned.

Job Specifications

Minimum Required

• Education / Experience:
  • Associate’s degree in the field of Psychology, Social Work, Child Development, Sociology, Human Service, or related field or
  • 2 years’ equivalent related work experience
• Technical Requirements
  • Proficiency and experience with Windows-based programs and data entry.  
• Behavioral:
  • Ability to work sensitively and supportively with the public. High comfort and non-judgmental attitude level of working in a diverse environment and working with vulnerable populations.
  • Excellent interpersonal skills with ability to honor confidentiality.
  • Flexibility, maturity of judgment and ability to work working independently and in a group setting.
  • Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues.
  • Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
  • Adherence technological security in accordance with Agency policy and legal requirements.
  • Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments.
  • Excellent verbal and written communication skills. 
  • Excellent organizational abilities.

• Travel:
  • N/A
• Work Schedule:
  • Full time, typically M-F, ability to at times work a non-traditional work schedule including early mornings, late evenings, and weekends.
• Work environment:
  • Traditional office setting, fully onsite. May change based on business need.

• Background & Health Clearance Requirements:
  • As a grant-funded Agency supporting Ch