HR Employee Service Specialist IV- Ask JPMC HR Team

Start your career journey with us as an HR Employee Service Specialist IV, where you will have the opportunity to deliver a simplified and personalized HR experience to our valued employees. This role offers a chance to contribute to our mission of making dreams possible for everyone, everywhere, every day, while fostering your own career growth and development within a supportive and dynamic team environment.

 

As an HR Employee Service Specialist IV within our Ask JPMC HR Team, you will be at the forefront of delivering exceptional HR support to our North America and/or Latin America employees. Your role involves handling inquiries related to payroll, policies, regulations, employee benefits, and certifications. You will ensure a seamless, end-to-end positive experience for employees, from recruitment through retirement, by adhering to established processes and guidelines.

 

Job responsibilities:

• Resolve employee inquiries accurately and effectively
• Handle inbound and outbound calls to address employee inquiries
• Respond to inquiries via an online tool with precision
• Adhere to all established processes, policies, company guidelines, and regulations
• Complete HR-related transactions and activities in line with company policy
• Meet service level, quality, and productivity metrics

 

Required qualifications, capabilities, and skills:

• Strong verbal and written communication skills; excellent interpersonal skills
• Customer-obsessed mindset
• Ability to multi-task in a fast-paced environment and meet deadlines; work under pressure and handle high volumes
• Active listening, probing, and reading comprehension skills
• Strong analytical and math skills
• Ability to identify and resolve issues
• Strong organizational skills with attention to detail
• Effective troubleshooting skills
• Adaptability to change
• Collaborative team player with a strong desire to be part of a high-performing team with upward mobility potential
• Degree holder or undergraduate with relevant background in operations or HR

 

Preferred qualifications, capabilities, and skills:

• Minimum of two years of customer service experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our