Manager - Safety and Security Headquarters Lead

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Safety & Security Headquarters Lead responsible for strengthening the foundation and overall security posture of Twilio’s Physical Security program to enable the safety and security of our people and assets. This team is evolving to meet the needs of an open work environment which creates unique challenges. 

About the job

This position is needed to oversee and manage all aspects of safety and security operations for Twilio’s headquarters location. This includes developing and implementing security strategies, managing security processes, conducting risk assessments, and ensuring compliance with safety and security policies and regulations. This means bringing in strong experience in headquarters security management, strategic planning, physical security technology, coordination of security protocols for a variety of high-profile events. This role requires a strong ability to effectively communicate and collaborate effectively across multiple stakeholders, with an emphasis on providing excellent customer service. 

Responsibilities

In this role, you’ll:

• Risk Assessment and Security Planning - 20%
  • Continually , assess  physical security design requirements and compliance with expected physical and environmental protection standards
  • Conduct thorough risk assessments and regularly update safety and security protocols to mitigate potential threats to executives and company assets
  • Create and execute comprehensive security plans
  • Prepare and deliver regular reports to senior management detailing security initiatives, incidents, risk assessments, and recommended actions for improvement.
  • Develop and direct team exercises to enhance preparedness and identify training opportunities and/or security vulnerabilities
  • Assist Security Technology Team with on-site security system project planning and oversight
• Health, Safety and Emergency Preparedness - 20%
  • Update and test emergency response plans and crisis management protocols, ensuring the safety and well-being of employees and guests during critical incidents.
  • Ensure Headquarters location is in full compliance with all Health and Safety requirements
  • Assist with planning of building evacuations, tabletops, emergency exercises in coordination with regional security manager
  • Collaborate with team members and stakeholders to develop emergency response plans to ensure a safe and secure workplace and event environment
• Event Security Support - 20%
  • Oversee and/or directly participate in developing and implementing security plans and guidance in support of company events
  • Lead and/or support on-the-ground implementation of security plans for events at the San Francisco Headquarters and other locations
  • Provide backstop support to the event security program
• Travel Security Support - 15%
  • Oversee and/or directly participate in developing and implementing travel security logistics in support of company events and business travel 
  • Provide backstop support to the corporate travel security program
• Executive Protection Support - 10%
  • Support the Executive Protection program during high-visibility events 
  • Provide backstop support to the Executive Protection program 
• Stakeholder Coordination - 15%
  • Coordinate closely with internal stakeholders such as HR, Legal, Risk, and Compliance to ensure alignment with company policies and procedures
  • Provide guidance to internal stakeholders responsible for functions related to security project management
  • Stay informed on the latest security trends, technologies, industry best practices, and emerging threats to continuously enhance the organization’s security measures
  • Establish and maintain relationships