Senior Manager, Product Research, Payments & Risk

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

Job Description

What’s the role?

We are looking for a Senior UX Research Manager to lead research strategy for Etsy’s Payments & Risk team. As the Senior UX Research Manager you will be responsible for leading a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our buyers and sellers. Do you find joy in delivering insights that drive decisions for our business? If so, this could be the perfect match!

This is a full-time position reporting to the Research Lead for all of Marketplace Services Product org and the base salary range will be 175,000-227,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn office in an in-person or flex capacity. Candidates living within commutable distance of the Brooklyn Hub, may be the first to be considered. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

The Payments team at Etsy is committed to creating and maintaining a resilient, frictionless and scalable payments platform. Available in 43 countries, Etsy Payments enables buyers and sellers to transact in 19 currencies and offers 12 different methods to pay for items on our site. Through the use of our payments products and services, our buyers are enabled to purchase with ease and confidence and our sellers are empowered to manage and grow their businesses.

What does the day-to-day look like?

• Leading a team of UX researchers, mentoring them on UX methods,  prioritization and career development.
• Guiding researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers 
• Applying agile research techniques and exploring new ways to deliver rich insights in a fast paced environment
• Collaborating and communicating in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon.
• Partnering with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
• Recruiting and hire outstanding researchers and facilitate their onboarding experience
• Directly contributing to our Payments & Risk strategy, alongside Product, Marketing and Business Ops leaders
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualifications

Qualities that will help you thrive in this role are:

• 5+ years experience in product and user research, and has managed a team of researchers before, ideally at a dual-sided marketplace.
• 3+ years previous research management experience developing and motivating a high performing UX research team, and enjoy mentoring others on how to progress in their careers.
• A demonstrated track record of influencing product decision-making with inspirational, action-orientated and high quality research.
• Ability to triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs.
• Subject matter expertise and experience working on e-comm services, ideally payments services 
• High comfort level managing stakeholders across the business (Product, Marketing, Ops) and co-creating strategies that consider customer and business implications

Additional Information

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