Senior Cloud Technical Operations Engineer

<p><span>Are you ready to dive deep into the latest cloud technologies, and be part of a high-performing operations team? If you’re an EU resident with a passion for cloud computing, strong interpersonal skills, and a desire to learn, this is your time to shine! Translate your industry knowledge into large-scale success with a tech leader.</span></p> <p><span>Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for a Senior Technical Operations Engineer to support OCI’s sovereign realms in the EU. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.</span></p><p> </p><p> </p><p>Career Level - IC3</p> <p><span><strong>What you’ll do</strong></span></p> <p><span>Support OCI’s sovereign realms. </span><span>You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works.</span><span> </span><span>You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers across the EU. Note - t</span><span>his role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation, including nights, weekends and public holidays. (See “Shift Format” section, later in this document).</span></p> <p> </p> <ul> <li><span>Act as an internal point of contact for one or more sovereign realm(s)</span></li> <li><span>Operate and perform maintenance for over 250 OCI services</span></li> <li><span>Monitor auto-cut alerts and troubleshoot through the use of runbooks</span></li> <li><span>Complete change requests to enable new functionality and maintain realm compliance</span></li> <li><span>Ensure timely resolution of incidents, service requests, and change requests</span></li> <li><span>Collaborate with global service and engineering teams</span></li> <li><span>Apply and improve incident and problem management processes to resolve major incidents</span></li> <li><span>Share knowledge and mentor other team members</span></li> <li><span>Suggest and document process improvements</span></li> </ul> <p> </p> <p><span><strong>We also use…</strong></span></p> <ul> <li><span>Linux and Unix operating systems</span></li> <li><span>Docker, Kubernetes, and Terraform</span></li> <li><span>Scripting languages such as Shell, Perl, Python, Java, and Go</span></li> </ul> <p> </p> <p><span><strong>Requirements</strong></span></p> <ul> <li><strong>Reside in Romania</strong></li> <li>Technology related bachelor’s degree and/or equivalent work experience</li> <li>A desire to learn and keep up with modern technologies</li> <li>Knowledge of Linux and/or Unix operating systems</li> <li>Knowledge of cloud computing concepts</li> <li>Experience working in a mission-critical environment (Operations, Technical Support, NOC etc) </li> <li>Experience executing tasks under change management procedures</li> <li>Experience resolving auto-cut and manual alarms following runbooks</li> <li>A focus on customer satisfaction</li> </ul> <p><span><strong>What we’ll offer you</strong></span></p> <ul> <li><span>A competitive salary with exciting benefits</span></li> <li><span>Flexible and remote working so you can do your best work</span></li> <li><span>Learning and development opportunities to advance your career</span></li> <li><span>An Employee Assistance Program to support your mental health</span></li> <li><span>Employee resource groups that champion our diverse communities</span></li> <li><span>Core benefits such as medical, life insurance, and access to retirement planning</span></li> <li><span>An inclusive culture that celebrates what makes you unique</span></li> </ul> <p> </p> <p><span><strong>Shift Format:</strong></span></p> <p><span>This role is not a Monday to Friday core hours role. This will involve working a 24/7 shift rotation, including nights, weekends and public holidays.</span></p> <p><span>The role involves working 5 days a week (40 hours), including one weekend day per shift. You will be assigned to a shift rotas of either (1) Sunday to Thursday or (2) Tuesday to Saturday. There are three rotating shifts – early, late and night.</span></p> <p><span>On-call or overtime is not generally expected in this role, but you may be required to have on-call or overtime duties occasionally, based on business needs.</span></p> <p></p> <p>As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.</p> <p>When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.</p> <p>We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.</p> <p>Oracle careers open the door to gl