Enterprise Applications Analyst I

Pay Range
$ 60,000 - $ 62,000

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

An Enterprise Applications Analyst (EAA) is typically responsible for providing technical support and ensuring the smooth functioning of enterprise applications. This role often involves interacting with end-users, documenting procedures, and participating in application design, testing, and implementation. They attend team, cross-functional, and project meetings to remain current on all application, implementation, and migration updates. An EAA will interpret and communicate technical information effectively to both internal and external recipients in a way that can be easily understood.

JOB DUTIES

• Provide Tier 1 support for end-users via help desk tickets and resolve enterprise applications’ related problems.
• Analyze data, identify trends, and make recommendations using tools such as SQL Server Reporting Services (SSRS) and Power BI reports, Microsoft CRM, Workday, etc.
• Utilize Microsoft applications such as Azure DevOps, AAD, and B2C in troubleshooting instances.
• Analyze problems, identify root causes, and implement solutions.
• Navigate Electronic Visit Verification (EVV) applications to assist with shift and login-related issues.
• Identify and resolve issues, troubleshoot technical problems, and recommend solutions.
• Take part in applicable meetings to include those with internal and external attendees.
• Identify, create, and communicate BUG statuses to end users following department standards and procedures.
• Assist with enterprise application implementations and testing, typically for new releases and updates.