Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

Job Description

Job Description

The Sr. Customer Engagement Manager (Sr. CEM) fosters partnerships with National and Regional thought leaders to develop patient advocacy, optimize educational interchange and interpret/share market insights to effectively advance brand strategy. The goal is to create a positive Thought Leader experience that will differentiate Jazz Pharmaceuticals from peers within the Epilepsy and Movement Disorders field. This is a field-based position reporting to the Sr. Director, Customer Engagement. Our focused interactions are with physicians, nurse practitioners, physician assistants, residents, and fellows. This position will work cross functionally with Sales, Sales Training, Marketing, Compliance, Medical Affairs, Market Access, and Long-Term Care. Ability to travel is up to 75%.

Key Responsibilities

• Identify, develop, and connect scientific thought leaders that will elevate and advance the epilepsy treatment paradigm
• Drive cross functional (Sales, Marketing, Medical, Advocacy and Home Office) coordination to align resources / stakeholders and remove KOL barriers enabling Epilepsy Center & Movement Disorder loyalty and KOL Product adoption.
• Track and manage budgets for areas of responsibility.
• Map regional influence networks. Identifying and connecting brand champions with non-loyalists, up and coming thought leaders and new physicians entering the field from fellowship programs.

Regional Planning and Coordination

• Drive internal steering committee establishing individual strategies for KOL development within the respective region.
• Partner on the development of and conduct regional, Community Education Programs.
• Coordinate, lead and maximize coverage of local/regional, professional congresses and advocacy events.
• Plan and facilitate approved residency & fellowship enhanced education to expand disease state education amongst HCPs.
• Identify ways for regional medical centers to partner or support the identification of rare epilepsy patients.
• Participate as a lead team member in appropriate Managed Markets initiatives that allow for greater access.
• Use knowledge of reimbursement process and managed health care systems both internally and externally to enable an understanding of the financial barriers that KOL face when starting new patients.  
• Partner on identifying appropriate KOL for presentations and discussions (i.e., POA, HCP symposiums).
• Support the NAM’s and ARM’s in developing annual business plans.
• Participate in the annual brand planning process by providing key insights on trends, market dynamics and tools needed (i.e., new journal articles and micro-presentations) to achieve brand goals.

Key Opinion Leader Engagement & Development

• Build advocacy with KOLs by utilizing on label, Legal and Regulatory approved materials to support the brand and commercial strategy.
• Identify areas of shared purpose where Jazz and KOLs can focus to bring value to the larger epilepsy community.
• Develop and maintain strong working relationships with the Neurology (epilepsy and movement disorders) medical community including academic centers, teaching institutions and related physicians with a scientific approach focused on identifying needs and providing solutions.
• Seek out, foster, and cultivate the highest level of home office and regional relationship interactions to assess and communicate additional market opportunities, as well as create and participate in programs necessary to effect