Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English/Russian or English/Ukrainian Required

Initial Posting Date:

04/02/2026

Application Deadline:

04/14/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English/Russian or English/Ukrainian Required

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are seeking a dedicated Benefits Support Staff (Public Benefits Specialist, Entry) | Bilingual English/Russian or English/Ukrainian required! to join our Oregon Eligibility Partnership (OEP) team in Clackamas, Oregon.

Bilingual English/Russian or English/Ukrainian Required:

You need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual, you will receive 5% bilingual differential pay of the employee’s base pay upon passing test(s) evaluating your proficiency.

Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you! 

Summary of Duties

As a Benefits Support Staff, you will:

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.

• Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.

• Input of incoming tasks into database and create working batches.

• Process administrative tasks in One System related to eligibility.

• Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.

• Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.

• Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in a Behavioral Science, Social Science o