Sr. SRE (Remote/Hybrid)

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WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.  

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms 

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a highly motivated Senior or Staff Site Reliability Engineer (SRE). This is a hybrid/remote position, with preference to someone in the San Diego Area. The position works alongside our cloud and site reliability engineers across North America, EMEA, and APJ. The ideal candidate will possess a blend of experience in SaaS architecture, AI Tools, industry-proven ITIL practices, and modern agile delivery patterns. You will be helping Tealium process billions of transactions per day using our modern AWS-based technology stack, which continues to evolve regularly with new infrastructure, tools, and services.

YOUR DAY TO DAY

• Participate in rotating 1st- and 2nd-level on-call approximately 20% of working time. 

• Improve the alert signal-to-noise ratio by focusing on services and business metrics over individual hosts.

• Proactively research potential problems before they arise.

• Continuously identify system bottlenecks, design and implement automation, and optimize infrastructure to improve reliability and cost efficiency.

• Work closely with managers and the team on opportunities for monitoring, alerting, and trending improvements, as well as runbook and troubleshooting documentation.

• Look for opportunities to improve application logging and exception handling.

• Maintain and expand strong cross-functional relationships with Customer Success and Product Management teams.

• Manage incidents and implement changes following Tealium’s Agile/ITIL processes.

WHAT YOU BRING TO TEALIUM

• Minimum of 5+ years experience with Linux-based AWS (>10 services).

• Minimum of 3+ years experience in a technical management capacity within a SaaS 24X7X365 environment.

• Strong time management, organizational, oral, and verbal skills required.

• Ability to articulate technical challenges and proposed solutions in a succinct, clear manner for all organizational levels.

• Experienced with sophisticated AWS services and systems running at scale (millions to billions of transactions per day). (EC2/ALB