Chief Human Resources Officer (Administrator X)

Position Summary 

The Chief Human Resources Officer (CHRO) oversees the MassDOT Human Resources department, serving as the principal driver of strategic change within MassDOT, as well as being the senior strategic advisor for Human Resources to MassDOT’s senior leadership team, including the Secretary of Transportation.   

Duties & Responsibilities 

The CHRO will serve as the leader of the MassDOT HR Senior Leadership Team and is directly responsible for implementing Human Resources Service goals organization wide. In this capacity, the CHRO is a member of MassDOT’s senior leadership and reports to the Chief Administrative Officer (CAO).  

• Improving overall performance through effective deployment and use of metrics and information. Identifying and solving talent gaps through training, coaching, and mentoring. 
• Enhancing the overall talent profile through effective filling of vacant roles, including the use of succession planning techniques and the development of talent pipelines for critical or hard to fill positions. 
• Developing and effectively deploying relevant employee value propositions. 
• Improving the overall culture of the MassDOT organization to align with strategic needs. 
• Developing effective and sustainable workforce and succession planning processes. 
• Modernizing HR Service Delivery through continuous improvement and commitment to improving technological resources.  

About MassDOT Human Resources 

MassDOT’s Human Resources Department is responsible for developing and implementing all human resources programs and policies for the Agency in the areas of personnel management and administration, HR/CMS (PeopleSoft) administration, recruitment, employee relations, planning, training, employee assistance, performance appraisal, career development and employee communications. HR must ensure that all employee-related contractual, statutory, and administrative obligations are met; that a wide variety of support services are available to improve the quality of work life, employee morale and productivity; that all department employees are properly classified and compensated in an efficient, accurate and timely manner; and that all HR programs and activities are in compliance with established federal and state regulations and are effectively meeting Agency goals.  

The CHRO is responsible, directly and indirectly, for the conduct and development of Human Resources staff. This staff is divided into five major functional areas: 

Human Resources Operations is responsible for Classification & Compensation, Payroll, Leaves of Absence, Drug & Alcohol Testing, License Compliance and the Human Resources Operational Service Center (HROSC), which is responsible for transactional human resources and delivery of customer service.  

The Human Resources Strategy function is responsible for strategic and tactical administration in the areas of  Talent Acquisition; HR Business Intelligence (HRBI) and Employee Communications. These units are charged with transforming HR Service delivery through process improvement, and the development of programs and options within their subject areas to support embedded HR Business Partners.

The Center for Engagement is headed by the Director of Human Resources, and consists of the following subgroups: 

• Labor and Employee Relations is a new combined unit within MassDOT HR, combining two previously  separate groups. This group is responsible for ensuring harmonious labor relations; administering the MassDOT collective bargaining agreements with its unions; responding to employee incidents and performing investigations where necessary and appropriate; and managing the grievance and discipline processes. 
• Labor Negotiation collectively bargains contracts with 5 bargaining units, comprising 10 union locals, representing over 3,000+ employees in a wide variety of different fields. The Chief Labor Negotiator is responsible for developing and executing a labor negotiation strategy which aligns collective bargaining agreeme