Senior Program Business Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is currently seeking a Senior Program Business Manager in the Global Partnerships and Channels Organization.

The mission of the Global Senior Program Business Manager is to drive ServiceNow Business Units’ investment in our Partner Ecosystem including Consulting and Implementation, Service Providers, Resellers and Build partners.

The leader will be responsible to develop the strategy and design the incentives for our Business Units to leverage in support of partner led growth model. The role also contributes to continuous evolution and enhancements to the overall transformation of our partner programs across the globe.

Priorities and Responsibilities:

• Design and drive a partner investment strategy in alignment with our Business Units and overall corporate strategy.
• Conduct Think Tank BU meetings reviewing data and analysis across both direct and indirect Routes-to-Market including implementation, quality and CSAT scores.
• Formulate the strategy that aligns with our Business Units growth model and helping faster time to market through our channels model.
• Represent the Global Partnerships and Channels (GPC) point of view along with socialization and approval process across various Organizations.
• Collaborate with GPC teams and leaders on the various aspects our partner led model.
• Collaborate across ServiceNow Organizations and teams driving higher investment and focus on our partner route-to-market model.
• Be the partner voice with our Business Units.
• Drive GPC strategy of growing partner sourced business and support quality initiatives.
• Develop and evolve Partner Go-To-Market strategy and activities tied to Sell Through and Sell With motions.
• Articulate the partners’ value for driving both Sell Through, Sell With and implementation quality.
• Assess gaps in partner capacity, capability, and competency across the regions for Business Unit products.
• Address Business Units’ needs priorities including successful implementations, partner quality and customer success measures.

Qualifications

In order to qualify for and be successful in this role, you should have:

• BA or BSc in Marketing, Business Administration or Engineering.
• 10+ years’ experience working in a consulting organization, partner organization in a Channels or Strategic partnership field role, partner strategy, partner programs or partner business management.
• Consulting experience is a plus.
• Experience in working with Business Units in support of Resellers, Service Providers or Consulting and Implementation partners.
• Experience working in a SaaS / Cloud environment.
• Experience in leveraging data analysis to help define the strategy & influencing cross functional teams.
• High energy level and a “can do” attitude.
• Strong and collaborative people skills with a win-as-a-team attitude.
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
• Diplomacy, integrity, and presence that enables you to work effectively at all levels of the