Account Manager

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $80,300.00 - $120,400.00

Job Description

Essential Functions and Responsibilities:

• Authentically projects and reflects the mission of WGU Academy to internal and external stakeholders
• Targets strategic partnerships with right-fit partners, associations, nonprofits, employers, third-party alliances, and academic institutions
• Develops and manages prospect pipeline and prospect pursuit strategy
• Projects a professional presence and delivers sales presentations to potential partner organizations with a high level of sales acumen
• Collaborates all prospecting efforts with appropriate internal and external constituents
• In collaboration with the Director, develops and executes Regional and/or National events in support of partnership pursuit efforts including pre-event efforts to secure partner participation, marketing of the event to appropriate audiences, support the day-of activities and complete follow-up tasks
• Demonstrates thoughtful and appropriate time management in extending the vision, strategies and tactics required for profitable and sustained partner engagement and implementation across all assigned accounts
• Maintains timely, accurate and thorough documentation of all activities, tasks, contacts and account management
• Actively participates in WGU Academy wide strategic planning, organizing, developing work processes, identifying and implementing improvements, and leading organizational impacting projects
• Effectively handles highly complex work initiatives that span regional and/or national footprints
• Performs other related duties as assigned.
• Serves as the lead point of contact for all customer account management matters
• Builds and maintains high impact, long-lasting client relationships
• Develops trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensures the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develops new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecasts and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepares reports on account status
• Collaborates with sales team to identify and grow opportunities within territory
• Assists with challenging client requests or issue escalations as needed
• Keeps stakeholders and departmental leadership informed of project statuses, including, but not limited to, milestone achievements, toll gate progress, risks, and any issues that may adversely affect the account
• Contributes to or leads projects that help define, launch, and drive strategic partnership initiatives

Knowledge, Skill and Abilities

• Strong written and oral communication skills 
• Solid experience with CRM Software (Microsoft Office, Salesforce, etc.)
• Problem Solving Skills:  Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important
• Interpersonal Skills:  Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure
• Accuracy:  Draws on factual informati