Director, Chief of Staff – Cyber Safety Business

Location: Mountain View, CA
Reports to: Chief Product Officer & Head of Cyber Safety

About Gen

We’re not just a company; we’re a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands – Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner – unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we’ve built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you're thriving, you’re unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn’t some distant reality – it's the world we live in, and we’re ready for it. If you’re ready to push boundaries and be part of something bigger, join #TeamGen.

How We Work

Our hybrid work style (3 days in the Mountain View office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.

About the Role

We are seeking a highly strategic and execution-focused Chief of Staff to partner directly with the Chief Product Officer & Head of Cyber Safety.
This role is critical in shaping and driving the strategic roadmap for the Cyber Safety business — helping protect millions of users globally — while leading transformation projects within the team that leverage AI to drive productivity, operational efficiency, and smarter ways of working.

You will serve as a trusted advisor, operator, and change agent, helping the CPO translate vision into action, orchestrate business-critical priorities, and elevate the operational and cultural strength of the organization. This is a highly visible position working closely with the Cyber Safety leadership team and key functional leaders across the company.

Key Responsibilities

Strategy & Business Impact

• Partner with the CPO to define and drive the strategic roadmap for the Cyber Safety business, including market analysis, growth opportunities, and product portfolio evolution.

• Lead strategic initiatives to accelerate AI-driven transformation — identifying high-impact opportunities to improve productivity, streamline workflows, and optimize decision-making.

• Support long-range planning and annual/quarterly goal setting; establish metrics to track progress and outcomes.

Operational Excellence

• Build and run the operating rhythm for the Cyber Safety leadership team — business reviews, planning cycles, key initiative tracking, and decision-making forums.

• Anticipate organizational needs, streamline processes, and drive clarity and accountability across complex initiatives.

• Drive special projects and cross-functional programs on behalf of the CPO, ensuring timely execution and measurable results.

Executive Support & Communication

• Act as a thought partner to the CPO, shaping narratives and decision frameworks for board meetings, executive reviews, and external presentations.

• Prepare high-impact communications that align and inspire — from product vision and AI transformation updates to company-wide announcements.

• Represent the CPO in select forums and drive alignment across stakeholders when needed.

Team Culture & Leadership Enablement

• Help cultivate a high-performing, innovative, and mission-driven culture within the Cyber Safety segment.

• Foster collaboration across product, engineering, data science, AI/ML, design, marketing, and go-to-market functions.

• Support leadership development and engagement, ensuring clear priorities and empowered teams.

Qualifications

• 8–12 years of experience, ideally with a mix of top-tier management consulting and in-house operational/strategic leadership (product operations, product strategy, transformation programs).

• Bachelor’s degree in Economics, Business, or Finance preferred; MBA strongly preferred.

• Demonstrated success driving complex strategic initiatives from concept to execution in a technology or consumer business.

• Strong understanding of AI trends, opportunities, and organizational change dynamics (experience leading AI-driven productivity and efficiency initiatives a plus).

• Exceptional executive presence and communication skills — able to influence senior leaders,